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Chat Service Availability - UPDATE ? ? ?

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Rising Star
Posts: 97
Thanks: 20
Registered: ‎26-06-2007

Re: Chat Service Availability - UPDATE ? ? ?

Still not available for me other than your automated one which then dumps you into a survey asking how good you are


@Phaeton wrote:
No every time I have tried to use it in the past I'm always told it's not available.

 

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Chat Service Availability - UPDATE ? ? ?

Hello @Phaeton

 

I am sorry to hear about the issues you are having.

 

Can you please check you have disabled/unrestricted the pop-up blocker on your web browser.

 

I would also recommend trying a different web browser.

 

Should you require any further assistance, please do get back in touch with us.

 

Many thanks.

 

Highlighted
Rising Star
Posts: 97
Thanks: 20
Registered: ‎26-06-2007

Re: Chat Service Availability - UPDATE ? ? ?

Doesn't matter anyway, due to the falling standards to CS I'm off to another supplier, been with Plusnet for over 30 years, shame it's got to this.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Chat Service Availability - UPDATE ? ? ?

Hello @Phaeton

 

I am deeply sorry to hear you feel this way about our services. I will pass this feedback to the relevant team, so we can continue to improve our services.

 

Please do get in touch with us if you require any further assistance.

 

We will be happy to help you with your query.

 

Best wishes.