Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Charged for phone calls we're not making
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Re: Charged for phone calls we're not making
Charged for phone calls we're not making
03-11-2014 4:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We've been a broadband customer since April, we both have mobile phone's so have never connected a landline to our telephone line, yet since April we have had charges for phone calls added to our bill.
How is this happening, we're not responsible for these calls, why would anyone call the speaking clock in this day and age anyway?
How is this happening, we're not responsible for these calls, why would anyone call the speaking clock in this day and age anyway?
4 REPLIES 4
Re: Charged for phone calls we're not making
03-11-2014 4:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This may explain it
https://community.bt.com/t5/Phones/Mysterious-timeline-123-calls/td-p/748768
https://community.bt.com/t5/Phones/Mysterious-timeline-123-calls/td-p/748768
Re: Charged for phone calls we're not making
03-11-2014 4:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, thanks for that.
I've had three more calls added to my bill, for an 0870 number, now waiting for the billing team to investigate.
I've had three more calls added to my bill, for an 0870 number, now waiting for the billing team to investigate.
Re: Charged for phone calls we're not making
03-11-2014 5:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi purahu,
Welcome to the forums
The only time I've ever seen the speaking clock as part of a billing dispute is shortly after a fault being resolved. I used to think that it was some sort of testing method to check a phone line, but the explanations in Jim's link make a lot more sense. I'll get the speaking clock fee refunded for you, whatever it may have been.
As for the 0870 number; I tried calling it and there was a pretty deafening tone on the other end, a bit like a fax machine or a dial up modem.
By any chance, do you have any alarm systems fitted in your property?
Matty
Welcome to the forums
The only time I've ever seen the speaking clock as part of a billing dispute is shortly after a fault being resolved. I used to think that it was some sort of testing method to check a phone line, but the explanations in Jim's link make a lot more sense. I'll get the speaking clock fee refunded for you, whatever it may have been.
As for the 0870 number; I tried calling it and there was a pretty deafening tone on the other end, a bit like a fax machine or a dial up modem.
By any chance, do you have any alarm systems fitted in your property?
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Re: Charged for phone calls we're not making
03-11-2014 8:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All,
I recall 123 calls arising from poor contractor 'engineer' "testing" for a free phone line. Seem to recall that is a practice practised by Kelly Communications.
Kevin
I recall 123 calls arising from poor contractor 'engineer' "testing" for a free phone line. Seem to recall that is a practice practised by Kelly Communications.
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Plusnet Feedback
- :
- Re: Charged for phone calls we're not making