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Changing today

ossettbob
Grafter
Posts: 94
Registered: ‎30-10-2012

Changing today

I would like quick reponse if possible. Im on library PC. I am changing from talk talk to plusnet today. My phone has been off for about 3 hours. Do I lose my phone service until broadband is activated?
3 REPLIES
Superuser
Superuser
Posts: 9,803
Thanks: 1,168
Fixes: 67
Registered: ‎06-04-2007

Re: Changing today

I'm surprised the phone has been off that long - I would have expected a few minutes. That's all it took when a friend of mine changed over. It's possible that TT might have administratively terminated the service before the BT engineer got to the exchange.
The phone service doesn't depend on broadband being activated.
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Changing today

Hi ossettbob,
I ran a line test on the off chance and it found a fault in the exchange, so I've raised it as a fault for you. Information will be added to the ticket on your account as soon as we have any.
ossettbob
Grafter
Posts: 94
Registered: ‎30-10-2012

Re: Changing today

Phone came back on at 12:00, along with broadband. Thanks for help