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Changing date of Direct Debit - can't be done!!

eccles030
Dabbler
Posts: 24
Registered: ‎16-11-2009

Changing date of Direct Debit - can't be done!!

After months of being told that Plusnet were 'fixing' the method in which they handle direct debit payments, I've now been told that I can never change the date in which my payments go out on!!
What the hell?? I have around 30 direct debits coming out of my bank, from companies big and small. I've changed them ALL to the 1st of every month so I know exactly where my money is up to. Except for Plusnet - it's highly annoying.
Plusnet is apparently incapable of changing the date of my direct debit to the 1st of every month. Please can someone help, would be amazing if I could change the date. I was told on the phone that quite a few people have 'complained' about this too!
Regards,
Mark
20 REPLIES
csogilvie
Grafter
Posts: 5,852
Registered: ‎04-04-2007

Re: Changing date of Direct Debit - can't be done!!

Do you have Home Phone?
I'm fairly sure Billing Date's can be changed as long as a customer DOES NOT have Home Phone.
eccles030
Dabbler
Posts: 24
Registered: ‎16-11-2009

Re: Changing date of Direct Debit - can't be done!!

Hi mate,
I don't have home phone no, why did they tell me it can't be done I wonder? I'm with BT with my phone. There's nothing online that I can see where I can change it either!
Cheers,
Mark
adie:quote
csogilvie
Grafter
Posts: 5,852
Registered: ‎04-04-2007

Re: Changing date of Direct Debit - can't be done!!

Hmm, as I say, I thought it could be done... suggest you wait on one of the Comms Team seeing this thread.
Lurker
Grafter
Posts: 1,867
Registered: ‎23-10-2008

Re: Changing date of Direct Debit - can't be done!!

It can be done, they just have to do the sums...
Today is 16th, lets say you normally get billed on the 14th. (So you've already paid up until 13th Dec)
All the PN agent needs to do is calculate a pro-rated payment for the 14th Dec to 31st Dec.
Then they need to move your bill date to 1st of month, and set your next bill date as 1st Jan.
Take payment now for the 1/2 month, and it's done.
It will throw your finances a little out of shape, but its the easiest way.
Other than that, you could get them to play around with your billing date (set the next bill date to be 1st Dec for example, and ask them to apply a credit to *that* invoice so that on 1st Dec you only pay the balance due for 14th-31st Dec)
The second way works better for you, but its harder for them.
The first way gets you where you want to be without too much difficulty though.
I have heard of people doing this - the trouble is that its not automated, so you need to get hold of the right person to do the sums and apply them manually.
Col's suggestions of hoping for a Comms Staffer is the best bet.
Emma
Grafter
Posts: 138
Registered: ‎10-09-2007

Re: Changing date of Direct Debit - can't be done!!

Quote from: James_G
It can be done, they just have to do the sums...

it can't be done
I've been trying to get my mother in laws account changed since March.
Extremely annoying as I said it could be done (being an old school plusnetter it could be done in my days)
Hopefully a kindly developer will pick up on this and sort it out as it isn't very useful to plan your finances.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re:Changing date of Direct Debit - can"t be done!!

It *can* be done, it's just not the simple task it used to be for certain accounts.
Anyone needs it done, raise a ticket and PM me the number and I'll sort it. Wink
eccles030
Dabbler
Posts: 24
Registered: ‎16-11-2009

Re:Changing date of Direct Debit - can"t be done!!

That's awesome thanks Mand. I'll raise a ticket now and PM you soon.
Cheers,
Mark
dick:quote
Lurker
Grafter
Posts: 1,867
Registered: ‎23-10-2008

Re: Changing date of Direct Debit - can't be done!!

Quote from: James_G
It can be done,

Quote from: Mand
It *can* be done,

I knew I wasn't imagining it.  Cool
eccles030
Dabbler
Posts: 24
Registered: ‎16-11-2009

Re:Changing date of Direct Debit - can"t be done!!

Quote from: Mand
It *can* be done, it's just not the simple task it used to be for certain accounts.
Anyone needs it done, raise a ticket and PM me the number and I'll sort it. Wink


Mand, did you manage to take a look at this for me at all?
Thanks,
Mark
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Changing date of Direct Debit - can't be done!!

I could do with changin my DD date, anyone had any joy yet?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Changing date of Direct Debit - can't be done!!

Sorry, I've been crazily busy this week, I'll get onto these tonight.
eccles030
Dabbler
Posts: 24
Registered: ‎16-11-2009

Re: Changing date of Direct Debit - can't be done!!

Mandy, a guy called Peter Coventry called me yesterday and sorted it out for me. Thanks anyway,
adie:quote
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Changing date of Direct Debit - can't be done!!

Yeah, unfortunately what he did wasn't correct. I've sorted it now, but had to do some funky stuff. Please ignore the emails you'll have just been sent, you're on the right product with the right billing date now. Smiley
Community Veteran
Posts: 3,789
Registered: ‎08-06-2007

Re: Changing date of Direct Debit - can't be done!!

Quote from: eccles030
Mandy,


Shocked  You're brave...  Grin
B.