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Cancelling Broadband & Phone

daverock64
Interested
Posts: 2
Registered: ‎17-04-2020

Cancelling Broadband & Phone

Hi.

Can anyone tell me how I cancel my subscription?

I am out of contract but can't speak to anyone or message anyone.

I'm moving house on May 1st and no longer need Broadband or Phone.

Can anyone help. Iv'e looked everywhere & called the customer help line who tell me to access online but there is nothing to see regarding cancelation (apart from phoning!)

Thanks for reading!!!!

2 REPLIES 2
tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Cancelling Broadband & Phone

@daverock64 Hi there, this can only be done over the phone. You'll need to speak with the Customer Options Team, they are contactable directly on 0800 013 2632 and they are open between the following hours: Monday - Sunday 09:00 - 18:00

 Noor
 Plusnet Help Team
daverock64
Interested
Posts: 2
Registered: ‎17-04-2020

Re: Cancelling Broadband & Phone

Thanks very much. Sorted now.

It's a shame that number isn't available on the plusnet web site!