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Can't log into member centre

kingkobra
Grafter
Posts: 174
Registered: 23-08-2007

Can't log into member centre

For some reason when I log in it says 'Invalid username or password. Please try again.'
Not changed either in months, so what is going on?
12 REPLIES
phile
Grafter
Posts: 32
Registered: 10-10-2009

Re: Can't log into member centre

I get the same message, as does someone else I know. Probably it's the same for everyone.
Presumably a glitch at Plusnet. They'll probably have it sorted fairly soon.
mufley
Newbie
Posts: 5
Registered: 07-09-2007

failure to log on to member center

Tried to logon onto member center.
and i am getting Invalid password or user name, please try again!
Anyone else having this problem?
It seems to take a long time to come up with the invalid username/password message.
I haven't changed my password.
My broadband is working fine, i just wanted to check my account. but stuck on the invalid u/p message.
Regards
mufley
Newbie
Posts: 5
Registered: 07-09-2007

Re: failure to log on to member center

Smiley
Seems to be working again...
mufley
Newbie
Posts: 5
Registered: 07-09-2007

Re: failure to log on to member center

but member center is working very very slow...
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: failure to log on to member center

It's an issue we're aware of guys.
Sorry for it being a pain!
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: failure to log on to member center

Not here it isn't
Autologin failed and putting it in manually was no better
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Can't log into member centre

Two topics (one in Broadband and one in Accounts) merged and moved to Feedback
FoolishlyWise
Grafter
Posts: 256
Thanks: 3
Registered: 16-02-2010

Re: Can't log into member centre

Cant log in here either.
I thought I was hacked initially D:
Community Gaffer
Community Gaffer
Posts: 13,321
Thanks: 1,106
Fixes: 89
Registered: 04-04-2007

Re: Can't log into member centre

Quote from: meh
I thought my member center was hacked D:

Nope - before people start getting worried! Cool

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

Getting incorrect login error!

Obviously logged-in here ok, but trying to see my usage in the main site I'm getting an error - wrong login details.
Is there a problem somewhere?
edit, sorry - this is probably the wrong forum again...
IanSn
Grafter
Posts: 492
Thanks: 5
Registered: 25-09-2011

Re: Can't log into member centre

Oops, just posted about this (in the wrong forum  Roll eyes
Please ignore or delete that.  Sorry...
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: Can't log into member centre

Quote
Posted: Mon, Aug 20 2012 at 16:06:23
Subject: Website and Internal System issues (72471) - NEW
We're currently investigating some issues which are preventing access to our website
and some of our internal systems.
Attempts to access our website may be slow and some customers will be greeted with
username/password errors when trying to log in.
Further updates will be posted as soon as more information becomes available.
Sorry for the inconvenience.
Adam Walker,
Customer Support

Update
Quote
Posted: Mon, Aug 20 2012 at 17:33:26
Subject: Website and Internal Systems issues (72471) - RESOLVED
This is an update to previous posts about issues with access to our website and
internal systems.
Our engineers have now resolved the issue and all access has been restored.
Please accept our apologies for any inconvenience this may have caused.

Kind Regards,
Adam Walker,
Customer Support