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Can't find current price list

mikeyd
Grafter
Posts: 100
Thanks: 6
Registered: 04-02-2008

Can't find current price list

I'm an existing customer.  Quick question, where can I find a price list for current customers? 

 

Background: I used to pay £11 per month (without line rental), then moved house and with line rental it went up to £25. OK fair enough.  Looked at prices and thought i'd go for FTTC (only a couple of quid different).   Now: "We'll soon be taking a payment of £39.98 for your service".  Tried webchat (It worked, they told me how it was (I'm stupid)), seems I'm tied in for the next year and a half?

 

6 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 587
Fixes: 53
Registered: 21-09-2009

Re: Can't find current price list

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Can't find current price list

There isn't a price list to refer you to as such for existing customers.

There are retention offers our Customer Options team provide when renewing a contract.

Just to clarify, are you on fibre broadband at the moment or looking to upgrade?

I'll be happy to look into your payments tomorrow?
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
mikeyd
Grafter
Posts: 100
Thanks: 6
Registered: 04-02-2008

Re: Can't find current price list

Anoush,

 

You again,  6 minutes! 

 

Yes,  I'm now on basic unlimited fibre. (My decision to upgrade).  It's a bit annoying that during the last episode I had, I signed up for a new 18 month contract.  I then let my guard down and accepted a fibre upgrade and can't understand the difference between the cost of FTTC V's Copper.

 

I compared the cost for new customers,  Where is the price list for old idiots :-)

rongtw
Seasoned Hero
Posts: 6,543
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: Can't find current price list

Bit Odd why PN does not have a price list for existing customers ?

so the only option is to Ring the COT , no special offers for Old customers Sad

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figgley
Grafter
Posts: 46
Thanks: 8
Registered: 04-02-2017

Re: Can't find current price list

Through the Member Centre you can go through the motions of "Product Change" without actually hitting "submit".

Choose from the available options and the gadget will show you what you would be paying.

rongtw
Seasoned Hero
Posts: 6,543
Thanks: 1,271
Fixes: 12
Registered: 01-12-2010

Re: Can't find current price list

Yes but no !! Free offers
And you can't see if any discounts available .
You have to call them
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .