cancel
Showing results for 
Search instead for 
Did you mean: 

Can plus net do the simplest things?

Community Veteran
Posts: 1,576
Thanks: 3
Registered: ‎13-04-2007

Can plus net do the simplest things?

User wickedimports
In January we moved and wanted the phone and BB moved and also to get fibre. Its now march and since January we have been paying for a  plus net phone but guess what we haven't got one as they have lost it all the websites have our number listed but we have another number not our own and no one cares or wants to find it for us. We got the fibre BB and were quoted 32 meg down we get 9 meg worse than before again no one will do anything #80332715 last updated by plus net on the 7th march
2 REPLIES
Community Veteran
Posts: 3,419
Thanks: 17
Registered: ‎18-01-2013

Re: Can plus net do the simplest things?

If you go to http://ip-lookup.net/ does it come up with a Plusnet IP address ?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Can plus net do the simplest things?

Good Morning, Samuria.
I'm really sorry that your ticket hasn't been picked up since 7th March, this is due to an agent error, I have fed this back to their manager. I'm in the process of passing this over to a manager for this to be picked up as a priority.
When we get this picked up we'll do our best to address all your points raised.
Chris Pettitt
Cloud Environments Engineer