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Call waiting times - remarkable improvement if correct

Oldjim
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Call waiting times - remarkable improvement if correct

18 REPLIES 18
Townman
Superuser
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Re: Call waiting times - remarkable improvement if correct

OJ,
Not sure if you are being serious or funny - zero calls at 18:30 on a Saturday evening - its about as likely as me winning the lottery tonight - better go get a ticket!
K

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Oldjim
Community Veteran
Posts: 38,460
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Re: Call waiting times - remarkable improvement if correct

I wasn't but it does look odd
I wonder if the switchboard has gone down
tijara33
Pro
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Registered: ‎22-06-2012

Re: Call waiting times - remarkable improvement if correct

I've called PN twice over the last 2 days & both calls were answered well within 10 minutes. I've also used the chat facility without a problem. Things are definitely looking up. This forum is an example; customers posting new problems are a rare event, compared with a few months ago.
Empirical
Grafter
Posts: 54
Registered: ‎05-04-2014

Re: Call waiting times - remarkable improvement if correct

I called customer options team the other day in the afternoon and got through immediately (got great service as well). Of course this might be a priority so when I remembered that I wanted to get rid of the answer service on my line and dialed the normal customer service number I had a cup of tea ready and settled in for a long wait.
Was answered within 60 seconds. And my query wa dealt with quick ad efficiently.
Mayfly
All Star
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Registered: ‎04-06-2009

Re: Call waiting times - remarkable improvement if correct

I called 4 time in one week in the middle of January and all calls were answered within 3-4 minutes.
and my ticket was answered within 1hr the other day.
Strat
Moderator
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Re: Call waiting times - remarkable improvement if correct

Maybe the Leeds call centre is now fully online.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


rongtw
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Re: Call waiting times - remarkable improvement if correct

maybe PN customers decided it was a waste of time trying to ring , because of long wait times
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tijara33
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Re: Call waiting times - remarkable improvement if correct

Incorrect supposition! Angry
dick:quote
tony8436
Grafter
Posts: 196
Registered: ‎16-12-2010

Re: Call waiting times - remarkable improvement if correct

Quote from: rongtw
maybe PN customers decided it was a waste of time trying to ring , because of long wait times

Actually it is a correct supposition.  I have given up with the call centres due to 45+ minute waits only to find that the person on the other end of the line doesn't have a clue.
gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: Call waiting times - remarkable improvement if correct

Looking at it now; there are 0.61 calls waiting.
Not sure how you can have .61 of a phone call???
Oldjim
Community Veteran
Posts: 38,460
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Registered: ‎15-06-2007

Re: Call waiting times - remarkable improvement if correct

because the calls waiting is an average of the last 15 minutes as that is how frequently they update the page I believe
tony8436
Grafter
Posts: 196
Registered: ‎16-12-2010

Re: Call waiting times - remarkable improvement if correct

0.61 calls waiting? I've been on hold for 15 minutes so far. Angry
tony8436
Grafter
Posts: 196
Registered: ‎16-12-2010

Re: Call waiting times - remarkable improvement if correct

It's getting better, only 20 minutes on hold today. Still no use once they answered though.
rongtw
Seasoned Hero
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Re: Call waiting times - remarkable improvement if correct

I posted in Jest , but i may have been somewhat correct .
How accurate is the graph ?  or is it not showing correct info  Angry
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