CS please read - Update needed!!

[#1]

I've been with Plusnet for many years without problem, and I do not consider myself to have unrealistic expectations.
I raised an issue regarding my BT Sport subscription (unable to view the channels despite being a current subscriber) last weekend and have only had one response from Customer Service since...
I understand it has probably needed liaison with BT, but could I get an update on query #84808001 please PN???
Thanks

[#2]

Hi BlastWave,
I'm really sorry to hear that you're continuing to have problems with BT Sport. I've just given one of the guys on the BT Sport Team a nudge and well get this picked up for you ASAP. Further updates will be provided on your Support Ticket.