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Bug in phone menu system?

jheenan
Grafter
Posts: 111
Thanks: 1
Registered: ‎03-07-2009

Bug in phone menu system?

Hi,
If you call 0800 432 0200 then go to 'talk about your account', 'moving house' you get told:
Press 1 to tell us you're moving home
Press 2 for an update about an existing move

However pressing 2 just repeats the same 'Press 1...' message again and again when I try Sad
Joseph
2 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Bug in phone menu system?

Hi,
I've just tried this and didn't have the same problem that you did.
Perhaps a momentary glitch?
jheenan
Grafter
Posts: 111
Thanks: 1
Registered: ‎03-07-2009

Re: Bug in phone menu system?

Not sure - it happened yesterday on my iphone, and again today on my landline, and believe me I tried pressing '2' a lot of times Smiley