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Broadband connection

Dommie
Dabbler
Posts: 11
Registered: 18-02-2014

Broadband connection

My friend has now waited four days to be connected and nobody has turned up what poor service
5 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Broadband connection

Hi Dommie,
I'm not sure how you want me (or anyone else) to vote on this. I don't think a question has actually been asked.
However
I'd really like to see your friends account to see if there's anything I can do.
Are you ok to PM me his username? Thanks and sorry for the inconvenience.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Moderator
Moderator
Posts: 26,694
Thanks: 1,623
Fixes: 123
Registered: 14-04-2007

Re: Broadband connection

Mod Note
Superfluous poll removed to focus attention on your friend's issue.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Dommie
Dabbler
Posts: 11
Registered: 18-02-2014

Re: Broadband connection

To Mattey Cassel .
Thank you for your prompt reply.
I recommended him from virgin because of the excellent service I have had.
His user name is <-Snip->
He was told he would be connected Monday 6/10/14 Then Tuesday 7/10/14 it is now Thursday 9/10/14 and still not connected.
What service is that. it would be nice if some one phoned him about the delay that he is paying for
Dick:green Username removed from public forum to a private area for PN staff.
Dommie
Dabbler
Posts: 11
Registered: 18-02-2014

Re: Broadband connection

Mattey Cassel.
It would be nice if you can answer my last email to you ref my friend that it is now four days since being promised to be connected since Monday 6/10/14
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Broadband connection

Hi Dommie,
I'm sorry, I haven't been on the forums until just now, apart from the odd message. I will make sure that I send a ticket to your friend so they remain updated.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet