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Broadband Speed and customer service is dire!!!

williamkiely
Newbie
Posts: 1
Registered: 02-10-2012

Broadband Speed and customer service is dire!!!

I am currently holding on yet again to speak to someone regarding my dire internet speed. Plusnet are a reseller and I am paying for a service I am not getting. This is not good enough and it is about time this was fully investigated. Still holding.........!!!!  Next step letter to the C.E.O and The Daily Telegraph.
3 REPLIES
Luzern
Seasoned Pro
Posts: 3,378
Thanks: 351
Fixes: 3
Registered: 31-07-2007

Re: Broadband Speed and customer service is dire!!!

HI there! Smiley Frustrating it must be, but your OP is not very constructive. Why not describe the actual problems with speed you have with the stats form your router, your set-up? Which ISP were you with before and what speeds did you get then?
If you so that then some one, staff or member, may well be able to help.
No one has to agree with my opinion, but in the time I have left a miracle would be nice.
kdoug007
Grafter
Posts: 510
Registered: 17-05-2012

Re: Broadband Speed and customer service is dire!!!

the  customer  service  is  fantastic    !!!!  just  to get the  correct
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Broadband Speed and customer service is dire!!!

Hi williamkiely,
Apologies for your long wait, it was a very busy day yesterday although we does always try schedule to cater for this.
You spoke with my colleague Chris yesterday, I'm hoping he helped manage to resolve your situation.
You can also check our call wait times at http://csc.plus.net
If you need me to follow anything up please let me know.