cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband Fault Checker - Still waiting for responce after 72 hours

Extreme0
Grafter
Posts: 82
Registered: 29-06-2009

Broadband Fault Checker - Still waiting for responce after 72 hours

Just checking as I don't remember it being this long the last few times I have used fault checker to get the first response from someone after submitting a issue. I've noticed that some people here are mentioning staff shortage though so I can understand the hold up in the queue to get a response. Curiosity ya know?
Kinda had no idea where to put this type of topic in the list of the forums & sub-forums so I just made it in the most logical place.
3 REPLIES
Community Veteran
Posts: 4,862
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: Broadband Fault Checker - Still waiting for responce after 72 hours

If you add information to the fault ticket it resets the clock and you go to the back of the queue.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Broadband Fault Checker - Still waiting for responce after 72 hours

Hi Extreme0,
Really sorry to hear you've not had a response on your fault yet. I've forwarded this on to our Faults team so please wait to hear back from them within the next 24 hour. They'll update your ticket here: 90055595
Extreme0
Grafter
Posts: 82
Registered: 29-06-2009

Re: Broadband Fault Checker - Still waiting for responce after 72 hours

I got a response and answered it accordingly. Thank you very much , much appreciated Smiley
Quote from: ReedRichards
If you add information to the fault ticket it resets the clock and you go to the back of the queue.

I know from previous experience so that's why I opened a new topic.
dick:quote