For the first time since becoming a customer [3yrs] I needed to call technical support as my internet connection stopped working. My call was handled very quickly, politely and the technical guy, Jay whom i spoke to was very knowledgeable and helpful. The call was answered promptly and took a matter of less than 2 mins to get me reconnected to the web. Fantastic service and plusnet delivers as always. Thanks Jay and keep up the brilliant work!