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My contract was coming up for renewal at the end of this month so I called Customer Options to discuss what was available.
After a very friendly chat with Lee I decided to upgrade to Unlimited Fibre.
He was able to arrange the change over for the following week at a very competitive price.
The router arrived two days later and the service changed later that week, as promised, achieving the predicted speeds.
I have just received my first bill and although the change over was mid-month everything was as it should be.
I have been with Plusnet for many years (Started out with Globalnet) and have always had superb service.
Thank you to all concerned.
Cheers for the feedback and thanks for your loyalty!
Really good to see. I've passed this onto Lee and his manager now as I'm sure they'll be happy to see this too.
Thanks again. Let us know if there's ever anything else you'd need help with.