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Brand New Member and I'm Worried...

ronroam1
Grafter
Posts: 25
Registered: 01-02-2010

Brand New Member and I'm Worried...

Placed order for Plusnet Broadband yesterday. Yesterday got stuck on setting up email so sent question via support assistant.Got email back saying a response would be issued in 2 hours or so. NOTHING received nearly 24 hours later.
tried calling plusnet on 08451400200 number but got message that calls were taking 10 minutes to answer.YET, plusnet 'stats' indicate that calls are currently being answered in less than a minute and they only have 1 call waiting?!!
Please tell me I made the right decision in moving to Plusnet....!!
20 REPLIES
Steve
Seasoned Pro
Posts: 6,802
Thanks: 305
Registered: 13-07-2009

Re: Brand New Member and I'm Worried...

Welcome to the forum and of course plusnet,did you make the right choice?have you got a crystal ball?time will tell,any problems be sure to come back on the forums,great help here from plusnet and other customers,i come to the forums mostly for help rather than phoning or raising a ticket and geting a sore arm Smiley
If life gives you lemons, make lemonade.
Superuser
Superuser
Posts: 6,472
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: Brand New Member and I'm Worried...

Quote
Yesterday got stuck on setting up email

If you'd like to explain your problem then I'm sure the people on here will try to help you.
Oh, and welcome to the forums.
ronroam1
Grafter
Posts: 25
Registered: 01-02-2010

Re: Brand New Member and I'm Worried...

Thanks for the welcomes, guys! That itself is reassuring.
When I set up the initial email address yesterday I did not do my homework very well and the resulting 'primary' email address is not what I want. My rather simple question is: can I change my primary email address now it's registered.
I would like to have my nickname@surname.plus etc.
I appreciate that I can have additional email addresses and these are re-directed.
198kHz
All Star
Posts: 3,352
Thanks: 341
Fixes: 9
Registered: 30-07-2008

Re: Brand New Member and I'm Worried...

AFAIK you can't change it, and that's the very reason I don't use mine. You can have as many aliases as you like, and if one starts getting spammed - just change it
Remember you are unique - just like everyone else
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Brand New Member and I'm Worried...

The one part you can't change is the part after the @ which is your main username.
Before the @ you can have anything you want
ronroam1
Grafter
Posts: 25
Registered: 01-02-2010

Re: Brand New Member and I'm Worried...


Does that mean that I can change the primary email address - at least the first part ie newname@username.plusnet?  Huh
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Brand New Member and I'm Worried...

Yes
This is the main spot for adding and removing email addresses https://portal.plus.net/my.html?action=myemail&s=1&redirected=yes&?membermenu=emailsettings
This is worth a read http://www.plus.net/support/email/newemail.shtml?supporta=addaddress
You can change the contact email address here https://portal.plus.net/my.html?action=view_details&s=0 but ensure you have setup the email address first and that it has been activated. I think it takes about half an hour
Superuser
Superuser
Posts: 6,472
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: Brand New Member and I'm Worried...

Quote
Does that mean that I can change the primary  email address

If that's what I think you mean then yes. You can rename your default mailbox see section 2 of this https://portal.plus.net/support/email/mmm_overview.shtml.
But you can also create additional mailboxes, they are not just redirects they are completely separate mailboxes, so why not just create an additional mailbox for 'nickname'. You can also redirect the 'catch all' mailbox to any of your mailboxes. 
ronroam1
Grafter
Posts: 25
Registered: 01-02-2010

Re: Brand New Member and I'm Worried...


Many thanks to you both. I'm going to give your suggestions a try after getting some nourishment.  Smiley
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Brand New Member and I'm Worried...

and technically you can has as many prefixes as you like, I give all my contacts a unique one so I can check if they pass it on
ronroam1
Grafter
Posts: 25
Registered: 01-02-2010

Re: Brand New Member and I'm Worried...

Yes, great idea. I was, incredibly, coming to the same conclusion as I read the email info pages. It would be an excellent way of identifying the respondents to any specific subject etc.. Smiley
ronroam1
Grafter
Posts: 25
Registered: 01-02-2010

Re: Brand New Member and I'm Worried...

Looking at the default email information it seems that I cannot change my username after @. Can you confirm that is correct? Huh
Superuser
Superuser
Posts: 6,472
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: Brand New Member and I'm Worried...

To quote OldJim above
Quote
The one part you can't change is the part after the @ which is your main username.
Roll eyes
ronroam1
Grafter
Posts: 25
Registered: 01-02-2010

Re: Brand New Member and I'm Worried...

Please forget my last post ; just re-read Oldjim's earlier response which confirms that my username cannot be changed.