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Billing fiasco

smiffy1
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Billing fiasco

The fallout from last year’s troubled migration to a new billing platform has continued after broadband ISP Plusnet confirmed that, in yet another blunder, their system failed to take payments from hundreds of customers for a period of several months. Sad

NOTE Hundreds of Customers !!

In Q1 2019 almost four in ten of Plusnet’s complaints were about billing, pricing and charges (38% of complaints).ShockedShocked

https://www.ispreview.co.uk/index.php/2019/09/customers-of-uk-isp-plusnet-face-several-months-of-bac...

 

6 REPLIES 6
dvorak
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Re: Billing fiasco

Hundreds! Even if it was 999 and subscriber numbers were 100,000 (which is 0.01% of BT's subscriber base, so likely to be higher) that's less than 1% which would count as a small number as PN have said.

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ejs
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Re: Billing fiasco

If 100,000 were 0.01% of BT's subscribers, that works out as BT having 1 billion subscribers. Which could be expressed as 10 million "hundreds" of customers.

newagetraveller
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Re: Billing fiasco

Oh look, it's one of the fanclub trying to make a PN critic appear to be wrong when ----------------------------Roll_eyes

dvorak
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Re: Billing fiasco

or maybe it's someone trying to put perspective. Fanclub? not really.

I'll admit my quick math was a bit wonky.
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smiffy1
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Re: Billing fiasco

you could also say if they had 100.000 customers , if 38% complain about the billing mess that is 38,000 complaints .. WOW

 

Mav
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Re: Billing fiasco

But it's 38% of customers who have complained not 38% of all customersWink

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