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! BTOR engineer booked for wrong date ?

bmgrt
Dabbler
Posts: 14
Registered: ‎15-12-2013

! BTOR engineer booked for wrong date ?


Can't use phone to call Plusnet right now but...
Just got an email (ref EOI90F) from support stating an engineer will call round today for FTTC installation. This install was scheduled for the 13th (got sms confirmation) not today as it's highly unlikely there'll be someone in before 15:00 ! What gives ?!
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,724
Thanks: 265
Fixes: 76
Registered: ‎27-04-2007

Re: ! BTOR engineer booked for wrong date ?

Sorry for any confusion, today was the original installation date which was subsequently changed to the 13th at your request. It's definitely still due for the 13th.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
bmgrt
Dabbler
Posts: 14
Registered: ‎15-12-2013

Re: ! BTOR engineer booked for wrong date ?

Phew... Thanks for the confirmation !