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BACS Payment Problems.

mistamusa
Newbie
Posts: 5
Registered: 10-02-2009

BACS Payment Problems.

I choose to pay by BACS. Every month I receive a multitude of emails reminding me, cajoling me to pay.
Every month I diligently pay my bill at the correct time of the month. More emails arrive.
I have a Metronet account. For some reason the Plusnet system does not recognize my payment.
Each month I receive more emails threatening to disconnect my.  Then my service is disconnected. Each month I have to call
Metronet/Plusnet to rectify matters.
How long will this state of affairs continue?
I never receive an apology from the staff. Why? Why? Why?
It is not my fault. It is not my problem.  Will somebody please sort out this ludicrous sate of affairs.
1 REPLY
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: BACS Payment Problems.

Hi,
I've just tried calling you on the telephone number on your account.
Could you possibly PM me with a suitable number to call you on?