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BACS Payment Problems.

Posts: 5
Registered: 10-02-2009

BACS Payment Problems.

I choose to pay by BACS. Every month I receive a multitude of emails reminding me, cajoling me to pay.
Every month I diligently pay my bill at the correct time of the month. More emails arrive.
I have a Metronet account. For some reason the Plusnet system does not recognize my payment.
Each month I receive more emails threatening to disconnect my.  Then my service is disconnected. Each month I have to call
Metronet/Plusnet to rectify matters.
How long will this state of affairs continue?
I never receive an apology from the staff. Why? Why? Why?
It is not my fault. It is not my problem.  Will somebody please sort out this ludicrous sate of affairs.
Posts: 21,036
Registered: 04-04-2007

Re: BACS Payment Problems.

I've just tried calling you on the telephone number on your account.
Could you possibly PM me with a suitable number to call you on?