Award Winning Customer Service ??????? Do Plusnet have a clue. I WANT MY MONEY BACK
@markriver999 wrote:
as you can only supply ADSL.
Apologies if you've been advised we can only supply ADSL on your line. FTTC is available, however if you were advised of only ADSL being available immediately following your new phone line being installed, this was likely due to the fibre availability records not being quite up to date following the install.
@markriver999 wrote:
So far you have changed my telephone number
Looking at the records for your address, there is only 1 line there. This is the line we recently had installed for you.
When you say we've changed your telephone number, is this actually provided at the same address we are currently providing the services to? As I'm afraid we would be unable to take a number from another provider while also moving this to a new address.
@markriver999 wrote:
then changed supply date on numerous occassions
Unfortunately delays can occur when excess construction is required to provide a service. I do apologise for any delays this has caused.
@markriver999 wrote:
the told me I would have to pay £9807 yes NINE THOUSAND EIGHT HUNDRED AND SEVEN POUNDS to get connected
Despite that being the price you were advised, it actually isn't quite right, but including VAT the total cost of the excess construction charges our suppliers requested was actually more than that amount.
I'm afraid with the extent of the excess construction that was required to provide your line, the excess charges would generally be passed on to the end user to pay.
However I do understand that you said you weren't happy to pay these charges and I can't see that we've actually taken a payment for the excess construction charges from you.
Having said this, I also understand the order went ahead and your line was installed.
@markriver999 wrote:
Ohhh and a formal response to my complaint which I was TOLD had been flagged on the account would be nice. Complaints are a good way of getting data to IMPROVE your service and not just be IGNORED. Surley with your AWARD winning customer service you would treat any complaint or service failure as an opportuinty to improve not just be ignored.
Following my response via Facebook on Thursday, my manager tried to call you several times to discuss your account, however he unfortunately couldn't get through to you.
Having said this, I also have an email from my manager with your username on, asking to remind him to pick this back up on Tuesday.
@markriver999 wrote:
I shall make it my lifes mission to tell everybody I can tell how poor your service is, and that as a company your are best avoided. That's what happens when your customer service is beyond poor.
I am really sorry to hear you feel that way.
