Any chance of knowing when I can expect to receive the service I'm paying for?
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Any chance of knowing when I can expect to receive the service I'm paying for?
08-09-2014 3:45 PM
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Ideally what I'd like is to have my contract transferred down onto the 38mbps package (since I'm fast coming to the conclusion that me getting a fast F/O speed is an impossibility) with the six months at £3.99 introductory rate as a way of an apology for this entire ordeal. But I doubt that's ever going to happen.
Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 8:52 AM
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Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 8:56 AM
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Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 8:58 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 9:02 AM
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Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 9:06 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 9:19 AM
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Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 9:22 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 9:25 AM
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This all started early July and initially it was diagnosed as a fault that required a BT engineer. First one never bothered to turn up when he was meant to, instead deciding to turn up early next morning instead while I was in the shower getting ready for work. The second one turned up a week early after I specifically phoned up to cancel and rearrange the visit and the third cancelled on the morning he was due to arrive after BT discovered that the fault didn't actually require a home visit after all. Now my fault is stated as being on hold until the end of September...
Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 9:28 AM
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When someone has a fault that affects their FTTC and the cause if the Openreach network, they should reset the DLM on your line.
Can you run the BT Speed Test (http://speedtest.btwholesale.com/) from your current location and run the Further Diagnostics with your home details? I'm just interested in the downstream IP Profile.
Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 9:41 AM
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Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 5:55 PM
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BT Wholesale Diagnostics test comes back with:
1. Best Effort Test: Download Speed : 2.6 Mbps
2. Upstream Test: Upload Speed : 0.59 Mbps
---
BT Wholesale Broadband Performance Test comes back with:
Download Speed (Mbps): 2.89
Upload Speed (Mbps): 0.72
Ping Latency (ms): 64.38
--
BT Wholesale Speed Test comes back with:
Download speedachieved during the test was - 2.67 Mbps
For your connection, the acceptable range of speedsis 2.1 Mbps-3 Mbps .
Additional Information:
IP Profile for your line is - 3 Mbps
Upload speed achieved during the test was - 0.59Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
--
Plus.net Current Line Speed Check comes back with:
Estimated line speed: There's no speed estimate currently held on your account.
Current line speed: 2.9 Mb
--
My IP Profile is 3 mbps.
The BT Broadband Availability Checker is saying I should have a speed of 27mbps FTTC impacted, which is the speed quote I was given when I signed up months ago and is the speed I initially started with. Why, then, does it appear that I've been capped for the last 2 months at 3mbps!?
Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 6:58 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Any chance of knowing when I can expect to receive the service I'm paying for?
09-09-2014 7:03 PM
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Re: Any chance of knowing when I can expect to receive the service I'm paying for?
10-09-2014 12:04 PM
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Would anybody at PlusNet like to chip in...?
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