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Any chance of a reply?

PaulD
Dabbler
Posts: 12
Registered: ‎23-03-2013

Any chance of a reply?

Question No 68568723
Still waiting a response from the 19th ...
Sorry for posting here again, but it seems you guys respond way quicker than the helpline ....
Cheers.
5 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Any chance of a reply?

Hi Paul,
I'm sorry about the delay.
I appreciate that you may not have seen it, but the page that you raised that ticket from tells you that we will respond within 5 working days.
I promise you that we will respond, but it might be a couple of days before we get round to your ticket.
PaulD
Dabbler
Posts: 12
Registered: ‎23-03-2013

Re: Any chance of a reply?

OK cheers.
PaulD
Dabbler
Posts: 12
Registered: ‎23-03-2013

Re: Any chance of a reply?

OK, the day arrived, as did the engineer, and I now sit here on fibre broadband at great speeds so all's well so far!
My question still stands though, regarding the previous day I had to take off work ...
PaulD
Dabbler
Posts: 12
Registered: ‎23-03-2013

Re: Any chance of a reply?

All sorted amicably now.
Fibre works, and works well so far, but I fear that someone else might so easily get the same thing happening to them ..
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Any chance of a reply?

Hi there,
I'm glad to see this has been resolved for you, sorry for the initial delay you had and we'll do our utmost to make sure that doesn't occur again.