Another Talktalk to Plusnet Fibre Optic switch nightmare

[#1]

Great news I have just heard
The date for Fibre install has been brought forward to weds afternoon - and luckily I am also on annual leave so I will be in.  This provides a far better outcome than any kind of redress alone so I am feeling quite pleased at the moment, but shall wait until after wednesday, and keep fingers crossed...
I work on the frontline in an industry that is also regulated, and I have to deal with a lot of customer complaints and attempt to resolve as first point of contact, so all I can say to my customers is thanks, you have taught me well
And let's hope all goes well...

[#2]

No problem,
Really glad that's been resolved quickly too.
RE the good will gesture I detailed that is separate to the credit given for downtime.
Adam

[#3]

One and a half hours in to my 5 hour timeslot - no sign of the BTOR engineer so far - I keep telling myself to be patient and hopeful, but it is hard to stay optimistic after my experience!

[#4]

I understand, as per the post here: http://community.plus.net/forum/index.php/topic,112969.0.html we can chase this up if they don't arrive during the timeslot but there's nothing to show there should be an issue with your visit today.

[#5]

We are now connected, so I am quite relieved! - getting fairly good speeds - so lets see how it goes

[#6]

OK that's good to hear just give us a shout if you have any problems.