Another Failed Installation

[#1]

Again without wanting to pre / post judge, what information is required from PlusNET for a fibre installation and was or was not provided by PN.
All of the detailed information - line / port / equipment already installed / supplied - is provided / owned by BTOR.  Thus if there was insufficient information for BTOR to do the install then that situation should have been known about before the job was allocated.  I have great difficulty in understanding the claim that PN failed to supply enough information to enable the installation to proceed.
I have had numerous instances of BTOR engineers turning up claiming they have no idea why they are there.  When the point is pushed and they get their laptops out the relevant information is found in the additional notes part of the job detail.  That has elicited the response "We don't usually bother reading that..."

[#2]

Perhaps the Openreach engineer is only given the cable/fibre routing and as the house is connected already the engineer can't see what he has to do. This will happen regularly as many cease's when customers move houses are not done immediately as there is a high probability the new occupier will take over the line.

[#3]

@pridash,
Really sorry to learn about the missed engineer visits.
I'm glad to see this has since been resolved and that the service is up and running, thanks for sticking with us.

[#4]

Quote from: pridash

Well I'm happy to confirm that the engineer turned up yesterday and all is up and running finally!  I must admit he was really really helpful and keen to get it sorted. However it was interesting that he said plusnet had not provided enough info about the job so he was a little in the dark about what was required... So maybe there's room for improvement on both sides. He also mentioned that although he does have a number of jobs to do every day he's not obliged to finish all of them - some may take longer than others. That may explain why some people get a no show. On my installation because of the lack of info provided by plusnet he said he "wasted" a lot of time at the cabinet before visiting.   Anyway all is good and speeds are fast. Thumbs up.

As Plusnet are the ones who will be paying your compenstaion, it might help to tighten up their procedures