An hour to speak to someone - use the web chat - oh no it's not available
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An hour to speak to someone - use the web chat - oh no it's not available
02-12-2015 6:30 PM
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Might have well stayed with BT as I'm not seeing much of a difference at the moment.
Re: An hour to speak to someone - use the web chat - oh no it's not available
02-12-2015 6:34 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: An hour to speak to someone - use the web chat - oh no it's not available
02-12-2015 9:03 PM
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Re: An hour to speak to someone - use the web chat - oh no it's not available
02-12-2015 9:59 PM
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Re: An hour to speak to someone - use the web chat - oh no it's not available
02-12-2015 10:01 PM
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I tried to call broadband fault line on the phone tonight with 1.20 with a no answer.
Re: An hour to speak to someone - use the web chat - oh no it's not available
03-12-2015 8:52 AM
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Quote from: rtatton I have been on the phone for one hour and twenty minutes. My broadband is of and on now for 5 days. Tried the community but was not working. Which best buy every year PlusNet??????
Hi Welcome to the forums. Did you mean you tried 'Chat'? This is the community, but you only have made two posts here, neither seeking help.
Are you on FTTC or adsl? Post a request for help in the appropriate forum and community members will try to assist you.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: An hour to speak to someone - use the web chat - oh no it's not available
03-12-2015 1:43 PM
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adie:quote
Re: An hour to speak to someone - use the web chat - oh no it's not available
04-12-2015 12:08 PM
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We're sorry about the long waits we know that some of you are experiencing at the moment.
Just in case anyone is trying to report a fault this can be done online without needing to call either at http://faults.plus.net for a broadband fault or http://portal.plus.net/my-account/tools/phone-troubleshooter for phone line issues.
Alternatively do let us know if there's any issues which staff or fellow customers might be able to assist you with via here.
Re: An hour to speak to someone - use the web chat - oh no it's not available
05-12-2015 10:30 AM
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Re: An hour to speak to someone - use the web chat - oh no it's not available
05-12-2015 2:33 PM
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Wait time may be long for some?
So what do we need to do to get shorter times then?
Your link to the phone help section is a waste of time!
@8 That is excatly my problem a noisy line.
Raising a ticket is becoming a joke. Why can we just not raise one via the help section and then somebody gets back to you?
Re: An hour to speak to someone - use the web chat - oh no it's not available
05-12-2015 4:03 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: An hour to speak to someone - use the web chat - oh no it's not available
09-12-2015 11:07 AM
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