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All our operators are busy on a call...

Community Veteran
Posts: 3,486
Registered: ‎02-10-2008

Re: All our operators are busy on a call...

Quote from: timlake
You know what you should have?  A mini-quiz!

That's a great suggestion - as long as people have the option to do the quizz or listen to music
johpal
Grafter
Posts: 550
Registered: ‎20-04-2008

Re: All our operators are busy on a call...

On a chargeable call (such as an 0845 number), I think I'd rather listen to the (free) ringing out tone than pay to listen to the dreadful stuff most systems seem to play. If I must pay for the privilege, I'd rather be updated frequently on my position in the queue.  Wink
techguy
Grafter
Posts: 2,540
Registered: ‎12-09-2008

Re: All our operators are busy on a call...

See my post http://community.plus.net/forum/index.php/topic,69426.msg555274.html#msg555274
For part of my job I have to work behind one of these queuing systems and unfortunately in this day and age they are a necessary evil.