Account contact details changed - but not by me!

[#1]

Hi CRT,
It is not something I go looking at very often and change even less frequently... in the light of the loss of account (billing?) email addresses to a 3rd party, I just went to check my account details to that I can review the spam setting in respect of that domain / mailbox.
Imagine my surprise to find that my contact phone numbers have been changed to "01142000000" - which is essentially a Sheffield number.
How did this happen?
When did this happen?
Why did this happen?
In case it helps (details last changed date/time stamps) I have for the moment refrained from changing the details back to what they were.
Again if it helps, these details were correct at least until 27th Aug when Jess Booth used those details to contact me.
Cheers,
Kevin

[#2]

Not sure it is relevant but who changed my communication preferences from email to all of them
A question where did you see the contact phone number as the only one I can see is here https://portal.plus.net/my.html?action=view_details&s=0

[#3]

Jim,
Now that you mention it - ditto.  I thought it strange that I had everything ticked, but maybe I had been more liberal with PN that with other organisations... that said with the changed numbers, they have no chance of contacting me by telephone or SMS.

[#4]

I'm quite certain I only had email ticked but now all four are. Last time I looked was a few months ago.
My contact numbers are OK, though.

[#5]

Similar here, I've just removed phone and SMS as I NEVER want to be contacted that way for marketing purposes.

[#6]

Yes - forgot to say I removed all but email.

[#7]

All of my contact preferences had changed too.
Phone numbers fine

[#8]

Quote from: Townman

Imagine my surprise to find that my contact phone numbers have been changed to "01142000000" - which is essentially a Sheffield number.

Both numbers? Landline and Mobile? 

[#9]

Mine haven't changed
Contact Preferences Email and SMS.

[#10]

My telephone numbers are the same as they have always been.  

My contact preferences appear to be as I probably left them -

• Email : YES - for Plusnet marketing, but please don't send me unsolicited SPAM from unknown companies !
  


• Telephone : NO - Until Plusnet get their sending caller-ID sorted out, my phone will block them !
  


• Post : YES - but in 15 years I have never received anything ! - so what is the point of this option ?
  


• SMS : YES - I chose this because I assumed that I would get 'ticket' updates via SMS, but I don't  
  

[#11]

Just checked mine - both seem ok with no changes.

[#12]

@Townman
I'm doing some digging in to when and why these were changed on your account.

With regards to the communications preference, historically we only had 1 option which was a general opt-in/opt-out. When we split this it probably carried over the opt-in/opt-out status to the other options that were introduced. If you want to review and alter these you can do so at https://portal.plus.net/my.html?action=modifyMailOptions

[#13]

Chris,
Thank you; I look forward to leading of your findings.
When were the contact options split out?  I do not recall the change, however I am certain that I recall seeing the list of options with only email selected.
Kevin

[#14]

That applies to me too unless I am going senile in my old age 

[#15]

Mine are as I left them