Account Closure - a question because of several threads on here

[#1]

Why do Plusnet automatically close an account even when there are outstanding charges hence removing the ability to
a) find out what the charges are
b) the reason for the charges
c) to contest the charges via the ticket system
d) to pay off the due charges via the account login

[#2]

Because they don't seem to value their customers anymore?
I could probably think of a bunch of additional answers as well.

[#3]

When services leave us, I believe the account should remain open for around a week or two to allow all of those things.
If a customer requests an account to be closed with immediate effect, they are essentially telling us not to leave the account active to allow those things, however in those situations I would hope it's been discussed in full before going ahead with the decision.

[#4]

Harry,
Might I suggest a change to the exit process...?

Quote

Whilst there is an outstanding balance on an account, the portal logon should remain available (not be removed or inhibited) irrespective of how the user articulates their request to leave.  Further portal accounts will not be closed until 2 months after the account balance gas been cleared.

Such practices would ensure that users can always see what they owe (and why) and be able to make arrangements to pay.  Thereafter they would have 2 months in which to extract any historic infirmation they wished to retain.
Indeed could you also suggest to the new billing system team that there should be options to email account transaction details both individually and in bulk to make it easier for users to retain billing history.
Kevin