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Accidentally closed down my email account and lost email.

kevinjbolton
Newbie
Posts: 2
Registered: 14-02-2012

Accidentally closed down my email account and lost email.

I have just moved ISP from plusnet to BT. However I asked Plusnet to keep my email account open and a ticket was raised for this. However today they accidentally closed down my email address. Although this was resolved it meant that all my emails were lost. I had about 100 emails going back 4 months and they are now gone.
Plusnet are saying that they can not recover them and that it is my responsibility to back them up - even though it was there mistake that led to this.
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Re: Accidentally closed down my email account and lost email.

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