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Accessing Support (#2)

doubledutch
Newbie
Posts: 1
Registered: 22-08-2017

Accessing Support (#2)

One of the great things about Plusnet used to be getting help. That seems to be in the past as I've been trying to get in touch with them all day and unless I want to be in a queue for > 30-40 min no luck.

Tried chat and it's constantly "Not available right now"
Email support is gone as well

Time to move on or just a bad day?

2 REPLIES
Superuser
Superuser
Posts: 3,189
Thanks: 1,624
Fixes: 11
Registered: 10-04-2007

Re: Accessing Support (#2)


doubledutch wrote:

Tried chat and it's constantly "Not available right now"

I believe that Chat is currently switched off to enable greater resource to be deployed on phone support.  Raise your query here on the Forum?


Email support is gone as well

To my knowledge plusnet has never had an Email support channel.  The old 'Ticket' system was discontinued some time ago.

 

Time to move on or just a bad day?


 

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,566
Fixes: 414
Registered: 21-04-2017

Re: Accessing Support (#2)

Sorry about the wait times recently @doubledutch

Is there anything we can help with over here?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team