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Absolutely appalled by the service recieved so far.

Helenandgary1
Newbie
Posts: 1
Registered: 26-04-2016

Absolutely appalled by the service recieved so far.

Absolutely appalled by the service recieved so far.
Engineer booked for Wednesday 20th. Cancelled via email no explanation. Rescheduled via email for Monday 25th. I was never asked if this was convenient and if I cancelled £50 charge would applied.
Engineer didn't turn up. I had two ring plus net twice to find out the engineer had been cancelled again.
No explanation. Broadband expected to be live 27th.... not going to happen.
Rang customer services was told I had to make a complaint on here however I no broadband so had to use my data which I'm now being charged for as well as losing a days pay on Monday. Contacted live chat who are neither use nor ornament. Told me to go to member centre! I have no Internet remember phone is best. Was told I can't speak to a manager and I can't make a complaint over the phone.
Appalled is a massive understatement

 

Moderator's note by Adie (Dvorak) changed topic title

2 REPLIES
Moderator
Moderator
Posts: 18,576
Thanks: 1,852
Fixes: 234
Registered: 11-01-2008

Re: Absolutely appalled by the service recieved so far.

Moderators Note.

I've split the post out for better visibility and changed the thread title

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Highlighted
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Absolutely appalled by the service recieved so far.

Hi Helen,

 

This makes for poor reading, sorry for the experience you've had.

 

Could you PM me your username? I'll be happy to investigate for you.

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet