A tad disappointed with upgrade enquiry after less than 2 weeks with PN.

[#1]

Yo peeps,
Joined PN fibre about 2 weeks on the basic 40gig package. Soon realised that I should have gone for the 250gig package. I came from Sky unlimited where they don't monitor your traffic so I had no idea how much I used.
If I had joined PN on the 250gig deal I would have got 3 months at £5 intro and then £19.99. So, I enquired via a support ticket to see if I would be eligible. No such luck!
I though I might get at 1 month or even 2 but to get nothing leaves a bit of a bad taste after only 2 weeks!
Please, if there is someone who can help, will you please review this outcome.

[#2]

Hi there,
I'm not sure we could put you on the same offer I'm afraid - I realise your order completed only a couple of days after the offer went online but your signup was done a month before. That's not to say that we wouldn't be prepared to help at all, if you put the account change request through though

[#3]

Thanks Matt!
When I go through the upgrade path my line rental gets included at the monthly rate. I've already paid a year's worth of line rental and would hope that it would not be double counted.
Can you confirm that, or better still, could you change my Fibre BB package?

[#4]

Sure thing, tis done with a ticket detailing what's happening added to your account. Hope that helps.

[#5]

Many thanks Matt. All sorted now!