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A now VERY UNHAPPY CUSTOMER

Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

A now VERY UNHAPPY CUSTOMER

So I am now tied to an 18 month contract (& 12 for phone as I have just paid for LRS) and the comments from your complaints team leave a LOT TO BE DESIRED.
On here you tell me to buy a new router, then you offer another customer money to do so. When I ask for a level playing field I am fobbed off. You offer me 2 months free bb in one comment then in the answer you remove it completely and say hard cheese these routers are great  Grin Crazy
I have asked for the MD's name and address and I will be issuing a formal complaint on paper since you seem to be ignoring the electronic ones.
5 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: A now VERY UNHAPPY CUSTOMER

Hi.
I replied to your complaint yesterday and I told you that we would not be compensating you for your going out and buying a new router.
You are within your right to write to our CEO, but he will pass your letter to me and I'll tell you again that I won't be paying for your new router.
If we have already offered you 2 months free service, I will honour that offer.
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: A now VERY UNHAPPY CUSTOMER

I suggest you change your logo from "We'll do you proud" to "We'll stuff you as well as talktalk can".
In my ticket I was CLEAR it was a continuation of the previous one. IN that one I was offered 2 months bb, but I pressed the wrong button and whammy ticket closed, no are you sure you want to close this just bye bye ticket.
You need to make it CLEAR that the router you provide is a basic router, and WILL NOT SUPPORT the full 80Mb (or in my case even 128Kb) or better still make it OPTIONAL NOT COMPULSORY to have it.
Or event better supply a BETTER ROUTER - the Netgear that you used to supply is a MUCH better router.
I will accept the 2 months free, but I will be out of this contract as soon as possible and looking for a new provider, even if it takes another 17 months.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: A now VERY UNHAPPY CUSTOMER

Thanks.  I have applied the discounts and replied to your ticket.
KevinG
Rising Star
Posts: 987
Thanks: 9
Fixes: 1
Registered: 05-11-2008

Re: A now VERY UNHAPPY CUSTOMER

Quote from: Hairy
You need to make it CLEAR that the router you provide is a basic router, and WILL NOT SUPPORT the full 80Mb (or in my case even 128Kb) or better still make it OPTIONAL NOT COMPULSORY to have it.

So the router was faulty? Surely that is a different issue.
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: A now VERY UNHAPPY CUSTOMER

@KevinG If you read the threads on the router you will see the whole fiasco.
My first one would not hold a streaming radio to my liveradio, it would continuously buffer. It went down hill from there, what with router problems and LRS issues.

@Jamesh thank you.