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A few customers not happy with recent changes to their services

rongtw
Seasoned Hero
Posts: 6,973
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Registered: ‎01-12-2010

Re: A few customers not happy with recent changes to their services

voluntarily clean up !! never

Nowt will happen until they are forced to do so Sad

All you will get is the regular Sorry , I Think the person at PN who decided to HIDE the upload cap Did this deliberatly to decive customers !

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Community Veteran
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Registered: ‎01-08-2007

Re: A few customers not happy with recent changes to their services

Just the same thing happened a few years back when the prices went up a couple of quid.

Apparently plusnet emailed us all.... well to be fair them they did... but when the missus found the email it had been discarded (as i would have done with it) because the top of it started off as one large advert - AKA SPAM!

What happens with spam? - you click delete. Someone somewhere at PN obviously knew this and probably made the company a nice little earner doing that. I suspect even now there will still be people paying the higher price without ever knowing what happened.

I need a new signature... i'm bored of the old one!
Community Veteran
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Registered: ‎23-09-2010

Re: A few customers not happy with recent changes to their services

And look what we get from the rep "others are similar".

Once upon a time plusnet was different and stood out from the crowd. Now they're all part of the same sorry crowd.

They probably all even use the same bunch of miserable manipulators to write up their ads.

 

I still think it's a shame its ended up like this. Even though when I see their telly ad I think their comic frontman is laughing at plusnet customers and not with them.

rongtw
Seasoned Hero
Posts: 6,973
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Registered: ‎01-12-2010

Re: A few customers not happy with recent changes to their services

And PN staff have stopped replying here now Ticked off

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 4,833
Thanks: 1,132
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Registered: ‎25-03-2015

Re: A few customers not happy with recent changes to their services

Not quite sure what else you want us to say.

 

As I've already said twice now, I've passed feedback on.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
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Registered: ‎01-08-2007

Re: A few customers not happy with recent changes to their services

Perhaps someone giving us an official plusnet reply rather than a personal POV would be nice. As I mentioned, we never knew of this cap... bit unfair really.

I can upload faster on the mobile so i'm not that bothered but for things like IP cams, my (small) website etc, it might be a mild annoyance.

I need a new signature... i'm bored of the old one!
Plusnet Help Team
Plusnet Help Team
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Re: A few customers not happy with recent changes to their services


@7up wrote:

As I mentioned, we never knew of this cap... bit unfair really.


@HarryB wrote:

@billnotben wrote:
Why doesn't plusnets "packages" pages show upload speeds?

The legal bit:

Legal bit.PNG

 

When selecting the package after entering your address/line details:

Package selection signup.PNG

 

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
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Registered: ‎23-09-2010

Re: A few customers not happy with recent changes to their services

I think you know very well that we are talking about the information being on the front main ad pages instead of being hidden on back "small print" pages.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-03-2015

Re: A few customers not happy with recent changes to their services

And as I have advised 3 times now. I have passed that feedback on for you all.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
St3
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Re: A few customers not happy with recent changes to their services

yes harry i ment to say upload Tongue

St3
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Re: A few customers not happy with recent changes to their services

I personally would like to see ISP`s showing an advert in normal text no small print, the following info as i feel its most important when shopping for deals.

Price

Length of contract

unlimited usage

upload speeds

download speeds

Im sure theres room in the pink bubble for upto 76 down & 2 up Wink 

Community Veteran
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Registered: ‎01-08-2007

Re: A few customers not happy with recent changes to their services


@HarryB wrote:

@7up wrote:

As I mentioned, we never knew of this cap... bit unfair really.


@HarryB wrote:

@billnotben wrote:
Why doesn't plusnets "packages" pages show upload speeds?

The legal bit:

Legal bit.PNG

 

When selecting the package after entering your address/line details:

Package selection signup.PNG

 


Typical sort of reply I would expect from someone at plusnet. I state clearly we were switched to fibre over the phone and plusnet rep replies pointing out the website that we were not seeing at the time of the phone call nor informed of verbally.

I think you need to make a swift apology Harry because shoving that in my face is extremely offensive and just goes to show you've either not taken on board what I previously said or you don't give a damn..

I need a new signature... i'm bored of the old one!