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A bit of faith

HalfShaft
Dabbler
Posts: 18
Fixes: 1
Registered: 19-12-2012

A bit of faith

Been a happy customer for a good few years now (and still am), only needed CS a few times and have been well pleased by it (epically compared to a certain 3 letter ISP that I was on before) .
However my old Thompson 585v8 finally bit the dust so called up to get a replacement, and had to sign up for a 12 month contract to get it.  Come on, you have that little faith in your long term customers that your that scared they will run off with a £36 piece of hardware? (http://www.amazon.co.uk/Technicolour-TG582n-Port-Wireless-Router/dp/B005ELFTH4).  Keep your service as good as it is and you wont need to lock us in over £36, we'll be staying put regardless!
11 REPLIES
tazmaniandevil
Grafter
Posts: 85
Thanks: 3
Registered: 07-02-2014

Re: A bit of faith

Our local Tesco is doing Linksys 300Mbs routers for a tenner right now. If I needed one, I know where I would be going.
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: A bit of faith

@ HalfShaft
I'm sure you've probably come across this fairly well known saying?   Smiley
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: A bit of faith

It's just business, give someone something with an apparent 'value' in return for a commitment.
In addition to the above, 'Sprats to catch mackerel' also springs to mind.
If you have no intention of leaving within the next 12 months then you have 'nothing to loose', alternatively there are cheap routers available with adequate spec. which will avoid the 'tie-in'.
You're the customer, it's your choice.
My own preference is to use a much better router that, hopefully, will work with any ISP I might use now or in the future (though I have no reason or wish to leave Plusnet at present).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 5,752
Thanks: 803
Fixes: 1
Registered: 23-09-2010

Re: A bit of faith

If  you're a new plusnet customer then you do get a free lunch, paid for by the old customers.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: A bit of faith

Difficult to disagree with that.
Still reasonable value for existing customers though.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: A bit of faith

It does a job and the deal from PN seems fair.
I doubt they make much profit from the average customer, not enough to pay for a router, but presumably there's a trade-off in (hopefully) reduced support calls from those supplied with a standard preconfigured router.
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: A bit of faith

Quote from: 77
Still reasonable value for existing customers though.

I'd say it is still good value for existing customers. I can't find anywhere else which would offer me the same service/features for less money than I'm paying.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: A bit of faith

Thanks for your feedback, HalfShaft.
I'll ensure this is passed on to the relevant team.
Chris Pettitt
Cloud Environments Engineer
Apprentice
Grafter
Posts: 614
Registered: 04-11-2008

Re: A bit of faith

I'm happy with the reliable service that I get from PN which is partly why I took the offer of a 24 month retention deal for BB and switched the LR to PN to get it even cheaper for a user connected to a 20CN market 1 exchange, i.e not a low cost area.
A not too small part was knowing from experience of the great help that is available from PN Staff monitoring these forums, fortunately I haven't had to make use of it all that often.  Wink
jafreer
Aspiring Pro
Posts: 842
Thanks: 54
Registered: 13-10-2012

Re: A bit of faith

Exactly the same situation here. Originally signed up on a month to month contract, was so impressed with the service signed up on an annual contract and moved phone and line rental to PN. Have recently renewed on a 2 year contract. Also in a Market 1 exchange, but the speeds are fast and consistent (as much as they can be on 20CN).
Compared to my last provider (TalkTalk), PN are so much better, both in broadband performance and customer service.
Nothing is perfect, but compared to some of the other providers out there, I think PN is a good choice.
Mayfly
Pro
Posts: 1,158
Thanks: 113
Fixes: 1
Registered: 04-06-2009

Re: A bit of faith

That makes 3 of us!!