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A Brilliant Support Team

wey8207
Newbie
Posts: 1
Registered: 30-11-2008

A Brilliant Support Team

I have just been introduced to the wonderful world of Broadband via Plus Net on the advice of a friend.
I cannot get over how amazingly helpful and cheerful the Support Team are, especially when dealing with er, girlie type questions. Being extremely non-technologically minded, and having no-one else here to ask, they are my only port of call.
Having just come off the phone to Oliver in the Customer Services office, I felt I really must praise him and all the team I have spoken to in the past for their help, joviality and patience.
Gold Stars all round!
6 REPLIES
Moderator
Moderator
Posts: 18,217
Thanks: 1,576
Fixes: 172
Registered: 11-01-2008

Re: A Brilliant Support Team

Welcome aboard, glad it's all going well so far  Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: A Brilliant Support Team

Welcome aboard.
It might get through, but there is a "Row" going on in another thread about not putting the CSV's names in threads. Looks OK to me but lets wait and see.
N/A

Re: A Brilliant Support Team

Yes, welcome aboard and hope that you continue to enjoy your broadband, hopefully trouble-free. It makes me remember when I first got broadband - I was absolutely delighted (and still am really although the newness has worn off now).
Nice to see a newbie in the forum.
Denzil
Grafter
Posts: 1,733
Registered: 31-07-2007

Re: A Brilliant Support Team

Quote from: pierre_pierre

It might get through, but there is a "Row" going on in another thread about not putting the CSV's names in threads. Looks OK to me but lets wait and see.

This is not the place for a detailed discussion on the subject, but I can't see anyone complaining about singling someone out for praise.
Welcome, wey8207.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: A Brilliant Support Team

This (agent's names) is being discussed but this post from Ian Wild http://community.plus.net/forum/index.php/topic,70664.msg565605.html#msg565605 fairly well covers this situation
Quote
PS - I don't see a problem with first names being used at all
StickyMick
Grafter
Posts: 325
Registered: 29-11-2008

Re: A Brilliant Support Team

While this is not directed at any particular individual at Customer Services, in fact in the 10 years I have been a Madasafish customer I have always held the support in high esteem, but alas, as my last experience proves, things can go pear shaped and leave us banging our heads off a wall. Undecided
But having said that it still wasn't as rage inducing as some other ISP companies I could name.