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65 pounds of corporate inflexibility

victor
Newbie
Posts: 2
Registered: ‎12-06-2013

65 pounds of corporate inflexibility

After 2 years of positive experience with plusnet, I was assuming moving broadband to another flat will be easy. It is easy but not cheap. Or fair. Or sensible. There is a 65 pound fee to move the service. But, cancelling the service, and signing up as a new customer is cheaper (even after the cessation and activation fees, which come to at most 50). I am not against the fee structure per se, but I find it peculiar that when a customer points out that both can save money, the company refuses.
3 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 65 pounds of corporate inflexibility

Hi,
I'm sorry that you are frustrated about this.
We have told you that we would be happy to waive this if you commit to a further 12 months with us, which would be the same if you were signing up as a new customer.  We're just not able to do it on a monthly contract because we are charged ~ £68 to cease the service at your existing property and supplying the service at the new one.
victor
Newbie
Posts: 2
Registered: ‎12-06-2013

Re: 65 pounds of corporate inflexibility

Yeah, you did tell meWink. But something just does not add up. I can do the switch without a contract by paying 25 pounds for termination fee and 25 pounds for activation fee. Also, your new "no contract service" requires only 25 pound activation, not 68-28=whatever cost you are saying you incur.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: 65 pounds of corporate inflexibility

If you were not on a contract, your broadband would also cost you a couple extra quid a month.
So you would still be better off by taking the house move with a new contracted term.