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£42.79 to change my package?

mgillespie
Grafter
Posts: 222
Registered: 08-04-2007

£42.79 to change my package?

Are you for real?  I'm on a premium package (PlusNet Broadband Premier Option 1) and thinking of moving to Plusnet Pro because of the abysmal speeds I am getting due to your traffic management., but you want £42.79 for the privilege, with no explanation of what these charges are for.
Is this for real?
8 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: £42.79 to change my package?

Hiya,
As per the phone call, this should be sorted for you now.
mgillespie
Grafter
Posts: 222
Registered: 08-04-2007

Re: £42.79 to change my package?

How about that for prompt service.
Many thanks...   Cheesy Cheesy Cheesy
jim:blue Much as I appreciate the thought - excessive smileys removed as per forum rules mod:end
rowdyyatesblock
Newbie
Posts: 3
Registered: 19-10-2009

Re: £42.79 to change my package?

Hmm, it looks like I'm in a similar situation.
Just looked into upgrading from PlusNet Broadband Premier Option 1 (Annual Contract, No Modem) to Plusnet Pro because net access after work is so crappy , and they want to charge me £22.95! Shocked
Can't understand what the charge is for, I mean, I don't need any more hardware and I've been a plusnet customer for a number of years now.
any chance of an explanation? Net access is abysmal atm, so I need to get something sorted out, without being stung unjustly.
Cheers.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: £42.79 to change my package?

Hi,
If you'd like me to do the product change for you, I would be more than happy to do so.
rowdyyatesblock
Newbie
Posts: 3
Registered: 19-10-2009

Re: £42.79 to change my package?

Hi James,
I would like to change my package to the Pro one as I am just getting back into my online gaming after taking a break.
What do I need to do?
Cheers,
Lee.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: £42.79 to change my package?

I can do this for you.
The change will happen on your next billing date (once I've scheduled it).  Is that okay?
rowdyyatesblock
Newbie
Posts: 3
Registered: 19-10-2009

Re: £42.79 to change my package?

Perfect.
That's great news James.
Thanks for the quick response.  Smiley
Will look forward to proper net speeds.
Cheers.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: £42.79 to change my package?

Thanks - That's all been sorted now.
I've rasied a ticket on your account confirming the change, which will happen on the 5th.