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30 minutes & no online chat

haitcht
Newbie
Posts: 1
Registered: ‎23-10-2015

30 minutes & no online chat

I'm a plusnet fibre broadband customer, the broadband service is excellent but the cost of the very limited phone & broadband package is very uncompetitive when compared to Plusnet's owners BT. I called 0800 013 263212 at 13:31 today to see if Plusnet could offer a package to match BT's  & was informed by computer that there was a wait of 30 mins. I then went to online chat to find that this was unavailable. Next step, BT website to sign up for their package. Goodbye Plusnet. I believe that I have "served" my minimum 18 months with Plusnet but if I'm wrong & you come after me for any money I will quote this experience to you & Ofcom.
1 REPLY
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: 30 minutes & no online chat

Our sales and retentions call queues have massively spiked today. I fully suspect that it's due to reasons beyond our means of control.
Really sorry for the poor experience today.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet