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2 months waiting for cashback

avieira
Newbie
Posts: 1
Registered: 08-08-2016

2 months waiting for cashback

At the beginning of June my Plusnet contract was about to end and I was offered an upgrade to fibre as well as a £75 Amazon voucher. I accepted it because I thought the offer was quite good. Up to this day I'm still waiting for the voucher to arrive as it seems the Support team conveniently keeps forgetting to pursue this issue or simply forgets to attach the offer to my file (as the sales person did, forcing Plusnet to re-ear the audio records from that conversation).

As ticket #128808645 shows, the voucher has been approved and I've been told twice that the voucher was on its way and would arrive in a maximum of 5 working days. It never does. I always have to contact back Plusnet to which they can't provide a better excuse than: "there was a problem".

 

The truth is that Plusnet keeps avoiding and lying to me, which shows a terrible customer service and complete lack of respect.

Honestly, I've spent so much time dealing with your lack of responsiveness that I should be given 2 vouchers for compensation!

1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: 2 months waiting for cashback

Sorry for the issues you've experienced. I can see this has already been escalated internally and we should have an update in the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff