2 months still no service
Sorry to hear about the slow speeds! 
If you could follow the guide that jelv has pointed out and post your findings here that will be very helpful.
Also, the speeds you stated were they from a wireless connection or via an Ethernet connection?
If you could follow the guide that jelv has pointed out and post your findings here that will be very helpful.
Also, the speeds you stated were they from a wireless connection or via an Ethernet connection?
Jelv & Linn.
To be honest it was better this morning. I know the first 72 hours can be a bit creaky and it can take up 10 days to stabilise. I probably gave it a bit of a heart attack anyway when I connected everything up and found around 10 gigs of total updates across my devices which all started downloading on boot up..
Obviously I shut all those down before a speed-test but I may have missed something. I will do a more careful test with most devices offline later today when I get back from the office but I wont fret just yet.
Everything I have is wireless by the way Linn.. one socket in the whole cottage nowhere near anywhere useful and i may well have to move the cable anyway as it passes into the house and right along the side of the fusebox and all the mains electricity cables running into and off around the house (I am pretty sure that wont be helpful!) (Still renovating the place don't you know! ;D)
Adam got back to me first thing this morning as promised and has sorted the odds and sods out. As far as I am concerned I am happy with the resolution of the issues up til now, the speed issue is something i will monitor until Monday and if it persists I will follow it up with more detailed info - may redirect the cable leading to the master socket first! ::). I do not expect super fast speeds by any means. My exchange is listed as capable of up to 8 but our distance would cap us around 2 anyway. (1.9 was the figure quoted by PN when we initially started the order as well).
It is a massive drop from my last property but I knew the lifestyle change would also affect these kind of services before I moved!
Thanks to you guys though. And Adam. It's made it easier being able to post here and get decent updates etc and the odd bit of sympathy
To be honest it was better this morning. I know the first 72 hours can be a bit creaky and it can take up 10 days to stabilise. I probably gave it a bit of a heart attack anyway when I connected everything up and found around 10 gigs of total updates across my devices which all started downloading on boot up..
Obviously I shut all those down before a speed-test but I may have missed something. I will do a more careful test with most devices offline later today when I get back from the office but I wont fret just yet.
Everything I have is wireless by the way Linn.. one socket in the whole cottage nowhere near anywhere useful and i may well have to move the cable anyway as it passes into the house and right along the side of the fusebox and all the mains electricity cables running into and off around the house (I am pretty sure that wont be helpful!) (Still renovating the place don't you know! ;D)
Adam got back to me first thing this morning as promised and has sorted the odds and sods out. As far as I am concerned I am happy with the resolution of the issues up til now, the speed issue is something i will monitor until Monday and if it persists I will follow it up with more detailed info - may redirect the cable leading to the master socket first! ::). I do not expect super fast speeds by any means. My exchange is listed as capable of up to 8 but our distance would cap us around 2 anyway. (1.9 was the figure quoted by PN when we initially started the order as well).
It is a massive drop from my last property but I knew the lifestyle change would also affect these kind of services before I moved!
Thanks to you guys though. And Adam. It's made it easier being able to post here and get decent updates etc and the odd bit of sympathy
That may very well be your explanation right there 
10 GB of updates is a hefty amount so I'm not surprised your speeds may have slowed down a substantial amount!
It's also worth mentioning that if you're solely using a wireless connection then your speeds will more than likely be lower than the estimated speeds provided during sign up. The estimated speeds are based on your line length from your property to the telephone pole, to the cabinet, and then to the exchange. You'll find that the speeds will be faster if you connect your device via an Ethernet cable.
If you're not able to move the socket then I'd suggest maybe buying some home plugs so that you can connect your computer/laptop via Ethernet somewhere else in the property that may be more suitable
I'm glad to hear that you've now spoken to Adam and that you were able to reach a resolution.
Hopefully we'll get to speak to you on the Forums some more in the future. Let's hope that it's not due to any issues next time
10 GB of updates is a hefty amount so I'm not surprised your speeds may have slowed down a substantial amount!It's also worth mentioning that if you're solely using a wireless connection then your speeds will more than likely be lower than the estimated speeds provided during sign up. The estimated speeds are based on your line length from your property to the telephone pole, to the cabinet, and then to the exchange. You'll find that the speeds will be faster if you connect your device via an Ethernet cable.
If you're not able to move the socket then I'd suggest maybe buying some home plugs so that you can connect your computer/laptop via Ethernet somewhere else in the property that may be more suitable
I'm glad to hear that you've now spoken to Adam and that you were able to reach a resolution.
Hopefully we'll get to speak to you on the Forums some more in the future. Let's hope that it's not due to any issues next time
You might consider these: http://www.amazon.co.uk/TP-Link-TL-PA211KIT-200Mbps-Powerline-Ethernet/dp/B004INVKP4 (for £14.98 with free delivery) you'd get optimum speeds.
I'm using two of those in 4 gang extensions (and one of those is a surge protector), the third which connects to the router is the only one in a wall socket. One of them is on a different ring main. You are not supposed to be able to do any of that but it's absolutely fine for me.
After looking again Jelv I have decided to get one of those anyway. I know they can be pretty effective and I am going to run one to my main pc. If it works substantially better I will probably hook one up to the xbox too 
Your statistics show a line length approaching 3 miles - is that plausible? (line lengths are often 50% more than a street route to the exchange)
Given that speeds up to 2mbps "may" be possible.
BUT what is currently killing you is the SNRM of 18. The phone problems may be related to or causing that.
That "should" change to a lower figure if your line is stable, with a corresponding speed increase.
My line is shorter and runs at 3dB, but yours is unlikely to get that low though 6 or 9dB would be typical.
Monitor the stats and see how they change over the next few days.
Edit: Speeds of 288/576 suggest a fixed speed product not ADSL2+ - I suggest you ask PN to check how your line is configured.....
Given that speeds up to 2mbps "may" be possible.
BUT what is currently killing you is the SNRM of 18. The phone problems may be related to or causing that.
That "should" change to a lower figure if your line is stable, with a corresponding speed increase.
My line is shorter and runs at 3dB, but yours is unlikely to get that low though 6 or 9dB would be typical.
Monitor the stats and see how they change over the next few days.
Edit: Speeds of 288/576 suggest a fixed speed product not ADSL2+ - I suggest you ask PN to check how your line is configured.....
Thanks HP the high SN / dB figures did ring alarm bells immediately as they did seem unusually high..
Line length is unfortunately realistic.. farmland...
Thanks for pointing out the info about the 288/576 speeds, wasn't aware of that.
I have been monitoring this since Thursday of last week. I only delayed posting until now as the line had only been up a couple of days at most at that time and was purely using wireless to connect devices. Now that has changed I figure it was time to post. These results are pretty standard over the last 5 or so days.
Line length is unfortunately realistic.. farmland...
Quote from: HPsauce Speeds of 288/576 suggest a fixed speed product not ADSL2+ - I suggest you ask PN to check how your line is configured.....
Thanks for pointing out the info about the 288/576 speeds, wasn't aware of that.
I have been monitoring this since Thursday of last week. I only delayed posting until now as the line had only been up a couple of days at most at that time and was purely using wireless to connect devices. Now that has changed I figure it was time to post. These results are pretty standard over the last 5 or so days.
Maybe a member of PN staff will pick this up but I also just realised it's set to G.992.1 which is ADSL1.
That, in itself, may not be a huge problem as ADSL1 goes up to 8mbps and your line will probably not carry any of the higher ADSL2+ frequencies, but just another factor to be checked out.
The 288/576 line speed needs checking ASAP though
- raise a ticket if no-one picks up on it!
That, in itself, may not be a huge problem as ADSL1 goes up to 8mbps and your line will probably not carry any of the higher ADSL2+ frequencies, but just another factor to be checked out.
The 288/576 line speed needs checking ASAP though
- raise a ticket if no-one picks up on it!
Best to try to fix 1 fault at a time or it gets very tricky. 
However if your line length is realistic then 2mbps, or just below, would be a sensible expectation once everything is eventually fixed.
However if your line length is realistic then 2mbps, or just below, would be a sensible expectation once everything is eventually fixed.