When I was organising for my Plusnet service to be moved from one home to my new home, I ran into 2 issues that originated from Plusnet's end.
1) When scheduling the end of service on my old account, the agent originally misheard me and scheduled it for 8th of February. We caught this error at the time and scheduled the end of service for 28th February. HOWEVER our line was still terminated on the 8th with no advance warning.
2) The agent did not order a new router to go to our new address so when the line is activated today we will not be able to access the internet. Michael from customer support was able to order a new router for us yesterday but this will not arrive for a few days.
Please do not treat this as isolated human error. This would be best addressed through an adjustment to training procedures.