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+1 for automated message in light of the recent outage 11/10/2014

TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

+1 for automated message in light of the recent outage 11/10/2014

It made a refreshing change to be greeted with the informative message, as opposed to waiting in-line for X - amount of time for a human being
I hope this is the way forward, as it clearly shows that PN are listening to the customers request(s) Smiley
32 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 151
Thanks: 23
Fixes: 1
Registered: 06-08-2014

Re: +1 for automated message in light of the recent outage 11/10/2014

Hi TORPC
Glad to hear you're liking the automated message (despite the rubbish circumstances for hearing it)
Something we're certainly looking to utilise more and not just in situations such as a service drop.
Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Alex D
 Plusnet Help Team
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: +1 for automated message in light of the recent outage 11/10/2014

agree with that
Razorback
Grafter
Posts: 208
Registered: 08-08-2014

Re: +1 for automated message in light of the recent outage 11/10/2014

How do you sign up for this?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: +1 for automated message in light of the recent outage 11/10/2014

You don't
It is what you get when you phone in - option 2
dsw
Grafter
Posts: 127
Registered: 07-04-2012

Re: +1 for automated message in light of the recent outage 11/10/2014

I didn't even have to choose Option 2, it was there straight away.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: +1 for automated message in light of the recent outage 11/10/2014

Update:
Dial 0800 4320 200 & it is there instantly,
As OJ stated option 2 that was earlier
chandu
Rising Star
Posts: 559
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Registered: 30-12-2010

Re: +1 for automated message in light of the recent outage 11/10/2014

It is definitely a move forward.  Smiley
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: +1 for automated message in light of the recent outage 11/10/2014

Sadly, the message is currently not on the PN Service Status Line (0800 917 6714,)
Is this also going to be an option to be utilised in the future ?Huh
Superuser
Superuser
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Registered: 05-11-2008

Re: +1 for automated message in light of the recent outage 11/10/2014

The service status line was meant to be fully utilised from the 18.09.14.
Obviously this has not happened, as no one at PN can be bothered
http://community.plus.net/forum/index.php/topic,132782.msg1160112.html#msg1160112
Regards
Mike
Mike
Acassim
Grafter
Posts: 1,075
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Registered: 11-06-2007

Re: +1 for automated message in light of the recent outage 11/10/2014

Quote from: TORPC
Sadly, the message is currently not on the PN Service Status Line (0800 917 6714,)
Is this also going to be an option to be utilised in the future ?Huh

Sorry about that folks, I'll take a look into this and see what went wrong with updating this line with the message.
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: +1 for automated message in light of the recent outage 11/10/2014

Cheers Adam Smiley
Acassim
Grafter
Posts: 1,075
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Registered: 11-06-2007

Re: +1 for automated message in light of the recent outage 11/10/2014

Not a problem TORPC,
After a bit of chasing I've managed to speak to a couple of different people who'll be chasing this up for me tomorrow so I'll post back here as soon as I have something substantial to share on the number. This should certainly now be in use and operational so something hasn't happened along the line. Pretty sure it should be a quick fix regardless of the reason so I would expect it to be functional the next time it's required.  Wink
TORPC
Grafter
Posts: 5,163
Registered: 08-12-2013

Re: +1 for automated message in light of the recent outage 11/10/2014

Nice one, & cheers again Smiley
Community Veteran
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Registered: 31-08-2007

Re: +1 for automated message in light of the recent outage 11/10/2014

It will be interesting to see the response which I hope isn't just another "it's on the list of things to do" !