+1 for automated message in light of the recent outage 11/10/2014
Cheers Linn, 
As we were not privy to that info before a big thank you for bringing it toout our attention,
Can we please be updated to as & when the action has been completed & if / when the Service Status Line (0800 917 6714,) will have more visibility
No doubt you are aware that the RSS feed was also reported for not providing the SS message in a timely manner (although that is also currently being worked on) & Bob is already on the case
May I ask, is it the same team working on both systems, or are there separate teams ?
As we were not privy to that info before a big thank you for bringing it to
Can we please be updated to as & when the action has been completed & if / when the Service Status Line (0800 917 6714,) will have more visibility
No doubt you are aware that the RSS feed was also reported for not providing the SS message in a timely manner (although that is also currently being worked on) & Bob is already on the case
May I ask, is it the same team working on both systems, or are there separate teams ?
Quote from: Oldjim It certainly isn't here http://www.plus.net/supportpages.html?a=2 and while I looked at this page why are so many items shown as green with a status duration of 0 Days 0 Hrs 0 Mins
Because all the posts under those sections have expired - if you click them there are no messages.
Well hopefully not if it's done correctly.
Quote from: Anotherone So that means it's going to take up space on lines into the IVR system? So is the capacity of the IVR system going to be increased? because if not if that's the case, then everything will just be as clogged up as if one had rung the CSC number
You ought to get a short recorded message (after minimal/no queuing) and the line "should" then be released.
