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0800 numbers are not free on mobiles

BriMags
Newbie
Posts: 2
Registered: ‎30-09-2014

0800 numbers are not free on mobiles

When your landline is not working, the only way to contact PN is with your mobile. But of course the 'free' 0800 number is not free from your mobile provider. The call wait times are lengthy, growing and very frustrating - especially as you're paying! Yet there's a simple solution - most mobile operators offer packages which include phone time to mobiles. Does anybody know why PN cannot offer a mobile number as well as the 0800 number?
11 REPLIES
Superuser
Superuser
Posts: 12,734
Thanks: 3,988
Fixes: 26
Registered: ‎22-08-2007

Re: 0800 numbers are not free on mobiles

Hi BriMags,
Welcome to the forums.
For every 0800 number, PlusNET has a matching 0345 number which is included in call plans.  See here https://portal.plus.net/home-broadband/contact/ for the full list.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: 0800 numbers are not free on mobiles

Hi BriMags,
As Townman states, we do have 0345 numbers available.
You may be interested to know that as of June next year, OFCOM state that 0800 numbers will be free to call from mobiles.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Steevo
Grafter
Posts: 409
Registered: ‎17-01-2013

Re: 0800 numbers are not free on mobiles

You can also download and use the WeQ4U app which not only gives you free calls to 0800, but will also mean you no longer have to listen to the same PN music each time you phone.
BriMags
Newbie
Posts: 2
Registered: ‎30-09-2014

Re: 0800 numbers are not free on mobiles

Thanks guys!
newagetraveller
Aspiring Pro
Posts: 447
Thanks: 55
Registered: ‎03-08-2012

Re: 0800 numbers are not free on mobiles

Quote from: BriMags
When your landline is not working, the only way to contact PN is with your mobile. But of course the 'free' 0800 number is not free from your mobile provider. The call wait times are lengthy, growing and very frustrating - especially as you're paying! Yet there's a simple solution - most mobile operators offer packages which include phone time to mobiles. Does anybody know why PN cannot offer a mobile number as well as the 0800 number?

Calls to 0800 numbers are free using giffgaff. " Free phone numbers (starting 0800, 0808 & 0500) Free" Smiley Or use the landline of someone you know.
Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go
Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: 0800 numbers are not free on mobiles

Quote from: newagetraveller

Calls to 0800 numbers are free using giffgaff. " Free phone numbers (starting 0800, 0808 & 0500) Free" Smiley Or use the BT landline of someone you know.

Beware! Not all service providers allow all 0800 numbers for free. Sky (and others) have restrictions in place!
Geoff,
York.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
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Registered: ‎26-11-2012

Re: 0800 numbers are not free on mobiles

Huh?  What restrictions?  0800 shows as free on Sky's website?
http://www.sky.com/shop/__PDF/SkyTalkSpecialisedPhoneNumbers.pdf
Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: 0800 numbers are not free on mobiles

Then that is a recent change! Probably connected to the forthcoming change to mobile 0800's.
I was with Sky for BB and phone until 2 years ago and they then published a list of inclusive/free 0800. The vast majority were chargeable!
EDIT
Just brought meself up to speed. Seems 0800's have been free since I left Sky. Apologies for any confusion!  Embarrassed
Geoff,
York.
hillyfields123
Grafter
Posts: 148
Thanks: 2
Registered: ‎16-09-2014

Re: 0800 numbers are not free on mobiles

Quote from: newagetraveller
Calls to 0800 numbers are free using giffgaff.

And Three!
JohnJ-B
Grafter
Posts: 71
Thanks: 1
Registered: ‎16-08-2007

Re: 0800 numbers are not free on mobiles

Sorry, but only certain 0800 numbers are free on Three, others are charged at 15.3p per minute!
EDIT:- Just established that 0800 numbers are free on NEW Price Plans!
The way I read that is you have to re-new/change your Price Plan, otherwise you will still be charged!!
jim:quote
KevinG
Rising Star
Posts: 987
Thanks: 9
Fixes: 1
Registered: ‎05-11-2008

Re: 0800 numbers are not free on mobiles

Quote from: JohnJ
The way I read that is you have to re-new/change your Price Plan, otherwise you will still be charged!!

That's right, free on new contracts or when the rules change next year, unless Three chooses to implement it earlier for existing contracts.