The UK’s lowest priced business broadband

[#1]

Today we’re launching our best ever business broadband offer, with Unlimited Business Broadband from only £2.50 per month, this is the UK’s lowest priced business broadband. New customers can sign up from only £2.50 per month for the first 12 months, £13 per month thereafter on a 24 month contract. Line rental at £10.50 applies throughout.

When you sign up online today you can take Unlimited Business Broadband at our best ever price. And with it being Unlimited, you don’t need to worry about hitting usage allowances or being charged extra for using too much. Andy Baker, CEO at Plusnet commented:

“We’re proud to offer today’s cheapest business broadband package in the UK at just £2.50 per month. This is our most competitive business broadband deal yet, demonstrating our commitment as champions of small British businesses.”

With our intelligent traffic management, Plusnet ensures its customers receive the best experience at all times. On top of the Unlimited Business Broadband, you’ll be able to contact our Business support team 24/7 if you ever need help, in order to ensure the smooth running of your business at any time of the day. To sign up for this deal you can visit our website at www.plus.net/business or give our business sales team a call.   Terms and conditions UK’s Lowest Priced Business Broadband when compared to major business broadband providers, check plus.net/business for details. Available to new Plusnet Business customers who sign up to a 24 month contract and take Plusnet Unlimited Business Broadband with Plusnet Business Line Rental. For customers signing up by 11th November 2014 at www.plus.net/business or by calling Plusnet Business. For Unlimited Business Broadband, if you are located in a low cost area and take Plusnet Business Line Rental at £10.50 a month you pay £2.50 a month for the first 12 months, then £13.00 a month from month 13 (otherwise £7.50 a month for the first 12 months, then £18.00 a month from month 13). Exclusions apply. Payment by Direct Debit required. £4.99 charge for router delivery, should you choose one. Prices exclude VAT at 20%.

[#2]

F.A.O Andy Baker - CEO Given how proud you are of offering Plus net's services for the best price in the UK to both residential and business customer's. Why is that you don't offer this to your existing customer base? surely it makes good business sense to retain your existing customer No's by offering the same products and packages across the board? and by offering the same products for existing and new customers you decrease the workload of the Tech and Admin dept's having to handle the PAC code migration requests for customers needing to jump ship because they cant get the same offering as new customers plus it would be a very positive PR aspect to it all.

[#3]

Hi Phil, Thanks for taking the time to provide us with this feedback. While we don't automatically apply offers to existing customer accounts, we do have a few avenues in which an existing customer can re-contract with us and take a up a new offer. In most cases this is the same or similar as a new customer offer but at times these can be better, dependant on the offer being made available. This is all managed by the specialised Customer Options team who will both review the account as well as discuss contract and offer details to ensure you receive a tailored package which includes every feature and function you need while removing anything that isn't necessary. Thanks again for your feedback and I hope that this answers the questions that you had. Adam C

[#4]

My landline has had a fault for 3 days. I cannot get through on mobile as waiting queue to speak to anyone is over 30 minutes. Is this a good service for any customer? Am thinking of switiching to BT or Virgin!!

[#5]

as my contract is up any day now perhaps you could offer me a better deal

[#6]

Bottom line is bring in new contracts at a low price and forget about the poor b******* who are now paying full whack. Changing when this contract expires.

[#7]

Hi Barbara, I'm sorry to hear you're experiencing problems with your landline. Sorry for the long wait! Hope you've managed to get through to us by now, if not then we'd advise raising phone faults here: http://www.plus.net/support/phone/troubleshooting.shtml Alternatively, you can contact us on the Community Forums: http://community.plus.net/forum Hope this is resolved for you soon. Regards, Linn

[#8]

@ken, I'd advise contacting our Customer Options team on 0800 013 2632. They're available Monday - Friday 9:00 - 20:00 and Saturday 9:00 - 17:30. Hope they can accommodate with a better deal! Regards, Linn

[#9]

Just received a very intimidating letter dated 16 October from Plusnet because of non-payment threatening fines, referral to Debit Collection Agency, removal of service. Pretty damned annoyed as I explained to Plusnet that I'd recently changes current account and DD was being set up - tried to pay bill be debit card but PLUSNET website said no need as processing DD. That was over 10 days ago. PLUSNET agreed to refund the 1.50 fine when payment was made but now I received this very intimidating letter through the post this morning. An explanation please (logged complaint on private member centre too but decide to share this experience with the wider community)

[#10]

Once again I have been ignored after raising a ticket about my dropping speed. One comment to say that 2,5mb is satisfactory on a line capable of 4.mb and then nothing. Rubbish service Plusnet!!!!! Ticket number 92956701 if any body is actually monitoring communications at Plusnet.

[#11]

No plusnet customer has any need to honour a contract. These contracts are not legally-recognised. If you want to leave, simply leave.

[#12]

So do they have the right to send to DCA then Billy? that's the bit that causes problems.

[#13]

Hi Nigel, Thanks for flagging this to us, I'll see if I can give the fault a nudge for you and hopefully we should be able to take a look at the SNR query you raised in the latest update.

[#14]

Hi Chris, We're sorry to hear that you have received this communication regarding billing after a change in banking details. I'm afraid that the automated system isn't able to distinguish between a situation such as yours and a legitimate issue where billing has actually failed. I would hope that this matter has been resolved for you now however if you're still seeing any issues with billing, our support team are on hand to help you with getting this matter cleared up. They can be contacted direct on 0800 432 0200 24/7.

[#15]

Hi Billy, We're sorry to hear you feel this way regarding the agreement made with us for services. I can assure you that this contract is vetted fully by our legal team and conforms to UK consumer laws. If there is anything we can help you with in regards to this then please don't hesitate to get back in touch and we can provide you with additional information or support as required.

[#16]

Hi No, We do have the right to pass on monies owed to DCA services should the situation require it however we will always attempt to resolve this directly with the customer in the first instance.

[#17]

I would like to say a big thank you to Simon Williams,Gerrard Murrey, Joesph Wilde for all their help they have given me trying to fix my computer. Thank You all again Margaret

[#18]

I have had email problems for weeks now. One operator tells me one thing and fixes one problem, but doesn't check that both incoming and outgoing emails are working. This latest time I ended up being able to send emails but not receive them. My comments in the overall response are now meaningless.

[#19]

Hi Gwill, I'm sorry to hear you're having problems with your emails. It may be worth signing up to our Community Forums (if you haven't done so already) and having a look at our Email section - http://community.plus.net/forum/index.php/board,65.0.html Hopefully we can get this resolved for you soon!

[#20]

Rubbish, rubbish, rubbish. Terrible customer service, lousy attitude to customers. Signed up and paid first payment, then nothing. Five weeks later I phone to cancel and am told that the payment they took off my card will take TEN DAYS to come back to it. Funny how companies can take your money before they give you a thing, then pay it back in their own sweet time at customer's expense. Awful company, terrible service, unintelligible agents, ridiculous waiting times when you call in and no help at all in getting my service up and running. Will never go near them again.

[#21]

Hi tiffany, Sorry to hear you decided to cancel. As with lots of other companies refunds are not instant. We do advise that they can take up to 10 days, however, if you made your initial payment via a card payment these normally go through within 3-5 working days of the refund being processed.

[#22]

PlusNet dont work for customers they work for the best profit!! Moving house soon, basically being blackmailed by PlusNet to take them when I move which is rather unfair and does nothing for trust in the company going forward. I to will be moving as soon as possible probably to POP Telecom or Carecomms who dont rip people off with hidden charges. I have been trying to find out about a call charge today, after searching the PlusNet site I cannot find the call charges price list anywhere, something else they like to hide!

[#23]

@Spike, sorry if you felt blackmailed to move our services to your new property. I'm unsure how we made you feel this way without investigating this fully. If this is the case we would urge that you raise this with us on our Community Forums so that this can be investigated. You should definitely not feel blackmailed to remain with Plusnet whilst moving home.

[#24]

After another month of having to pay an extra £5 for going over my allowance, I decided to see how much extra it would be to go unlimited - £9.99 total per month, however I've been paying £17.99 plus £5 when I go over for a limited service. Why aren't loyal customers told when there is a better/cheaper tariff? Not a very happy bunny. I could have been saving £8 per month + for god knows how long. I wonder how many more are paying too much for an inferior tariff.

[#25]

@Grace73 Unfortunately if you're opted out of marketing notifications we can't send you emails with the latest packages on. I'm sorry that you feel you've been paying too much, however we can't change your product without a specific request.

[#26]

grace73 My dad paid £19,49 a month for a year + and then was offered it for £1.75 the truth is they want you not to change the more you pay the more they make. This topic was being debated on my second day of training back in 2007!

[#27]

@petecov44, Have you since checked to make sure your dad is receiving marketing notifications from us? Just asking as we want to make sure he's able to be aware of what the latest packages on offer are.

[#28]

My feelings mare the same as the 1st comment - Phil Poole. for the 1st 6 months my charges were £29-£30 a month - manageable. Now they are regularly £40+, which I cannot afford, I feel like taking up some of the deals that are out there but at nearly 80 don't like the hassle. Why no deals for regular users who pay on time?

[#29]

Hi @malden1, I left Plusnet 6 weeks ago. I gave 1 month notice. this was acknowledged. THEN I got a final bill for my last months usage plus the following month rental. Now after countless emails to them, none of which are ever replied to (As they dont have this facility?) I am being threatened by Collection Agency. I have asked many times for a bill for my final usage, about £9, but my mails are ignored. Today I got email advising me my account will cease on 21/11/14 ?? I think Plusnet is being staffed by morons. PLUSNET, PLEASE READ ALL MY EMAILS TO YOU !!!!!!

[#30]

Hi @ Christine, We use entirely separate methods to offer deals to new and existing customers. I'd advise giving our customer options team a call on 0800 013 2632 or 0330 123 9197 if calling from a mobile. They'll ensure we're giving you the very best offer we can.

[#31]

Hi there, Sorry to hear you feel this way about it. We're still happy to help though. Despite of the notice given cancellation charges in some cases can still be applicable. Feel free to send me a PM (private message) on the community forums with the username or another means I can use to identify the account and I'll check on this and clarify the situation for you. If we've acted incorrectly or I'll make sure we do all we can to rectify the situation.