Well, the results are in, and we’re very pleased to say that Plusnet has won this year's ISPA award for ‘Best Consumer Customer Service’ 2010. We’re incredibly proud of everyone who has worked so very hard to achieve this over the last year. It’s no small feat – the ISPAs are the broadband industry’s most prestigious awards, and Customer Service is always one of the most fiercely contested categories. Among other things, ISPA were impressed with the efforts we make to ensure you can get in touch with us whenever you want - by integrating calls, online support, twitter and forums into our overall customer support. They also praised our effectiveness when it comes handling any issues raised by our customers. We know that customer support is a huge part of broadband and have put an enormous amount of effort into getting it right. We've listened to feedback and taken on more staff this year to support you. So for our everyone in our call centre and those supporting them, this is some extremely well deserved recognition. But we won't rest on our laurels, we're determined to keep finding new ways to make our service even better for you.