We are pleased to confirm that we have topped the uSwitch survey (independently run by YouGov), once again, coming out top for Overall Customer Satisfaction with an impressive 78%. Bottom place came Orange, with 35% of their customers dissatisfied. The bigger players were an even spread in between.
YouGov surveyed 20,000 customers overall, with at least 200 from each mentioned ISP.
We're naturally very happy about the news and these results clearly demonstrate our commitment to offering a great value service with the best quality support in the industry. The results show the massive progress we have made over the last few months. We thank our customers for their continued support.
We won't stop improving, though, there are plenty more awards out there to grab and surveys to win! If we keep our house in order, our platform stable, and deliver on our promises then things can (and will) only get better.
In today's statement to the press, Neil Armstrong, Products Director, said:
"We’re obviously overjoyed to top the uSwitch chart this year and we'd like to thank our customers and staff for making it possible.PlusNet has always aimed to offer innovative products, excellent customer service and low-priced broadband services. This accolade shows we're delivering what UK customers want.We've grown through recommendation and word of mouth this far, and let's be honest - people recommend PlusNet because they are happy with the service. We know customers don't like being tied into long and unforgiving contracts. It’s time the market wakes up and gives customers value AND flexibility."
Summary of survey press coverage, thus far...
Online :
The Telegraph Online
The Guardian Online
The Independent
The Herald
Silicon.com
Pocket Lint
WebUser
In Print :
The Daily Telegraph, Page 8
The Independent, Page 37
The Guardian, Page 25
The Sun, Page 20
PlusNet ‘Best Overall Provider’ in National Survey