Microsoft is now offering free support for installation issues with Vista Service Pack 1. The software giant insists that this is not in reaction to a heap of problems reported by many after trying to install the update patch. Several users have experienced difficulties with Vista SP1, including having their PCs refuse to reboot, installation trouble and ongoing driver support issues. PCPro reports:
"Microsoft is offering all users "unlimited installation and compatibility support" for SP1 free of charge until next March. Microsoft normally only offers free support to customers who've bought retail versions of its software. "The free support does come with caveats: only customers who have a Software Assurance Agreement, Professional Contract, TechNet subscription, MSDN Subscription or belong to the Microsoft Partner Program qualify for free telephone support. "Everyone else will be offered email support via the Microsoft Support site, with a response promised by the end of the next working day."